Yacht Club – Front of House Director Temps complet

Our client, a leading company specializing in the design, planning, organization, and management of marinas & yacht clubs, is looking for one of its client based in Saudi Arabia, a Yacht Club and Marina Front of House Director.

Summary

The Front of House Director is responsible for overseeing all guest-facing operations at a luxury hospitality venue and for the Yacht Club. This role ensures the seamless delivery of five-star service, maintaining an exclusive and welcoming atmosphere for members, guests, and VIPs. The director will manage the front office, concierge, member relations, doorman, valet and housekeeping departments while implementing best-in-class service standards, staff training, and operational efficiency. The successful candidate will also co-ordinate daily with the F&B departments and marketing and events department.

Responsibilities

Guest Experience & Service Excellence:

• Lead and inspire the front-of-house team to deliver an exceptional, personalized, and luxurious guest experience.

• Develop and maintain high standards of service, ensuring all interactions reflect the exclusivity and prestige of the yacht club.

• Handle VIP guest relations, special requests, and unique service offerings.

• Address member and guest concerns and feedback with professionalism, implementing service improvements where necessary.

• Oversee the concierge team, ensuring they provide tailored experiences in accordance with members and visiting superyachts requirements.

Operations & Team Management:

• Recruit, train, and mentor front-of-house staff, including member relations, receptionists, concierge, valet, doorman and housekeeping staff and ensuring quality standards from F&B department.

• Develop and enforce standard operating procedures (SOPs) for front office, reservations, check-ins, and club access.

• Ensure smooth communication and coordination between departments, including housekeeping, food & beverage, and marina services.

• Monitor operational efficiency, ensuring seamless service during peak hours and events.

• Implement service training programs to uphold luxury hospitality standards.

Financial & Administrative Oversight:

• Manage budgets for front-of-house operations, controlling costs while maximizing revenue opportunities.

• Monitor and analyze guest feedback, utilizing data to improve service quality and member satisfaction.

• Ensure compliance with all safety, health, and licensing regulations.

• Work closely with marketing, F&B and membership teams to enhance guest engagement, promotions, and club events.

Event & Membership Engagement:

• Collaborate with the events team to execute high-profile gatherings, social events, and private functions.

• Foster strong relationships with members, ensuring a personalized experience and proactive service.

• Oversee reservations, VIP guest arrangements, and special member services

Work Environment & Expectations:

• Flexibility to work evenings, weekends, and holidays as required.

• Hands-on leadership style, engaging with guests and staff daily.

• Commitment to upholding the prestige and exclusivity of the yacht club.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 5-10 years of experience in a luxury hotel, private club, or high-end hospitality environment.
• Strong leadership experience in front-of-house operations, guest services, or concierge management.
• Exceptional interpersonal and communication skills with a keen eye for detail.
• Proficiency in hospitality software (PMS, reservations systems) and CRM platforms.
• Ability to work under pressure, manage multiple priorities, and maintain a high level of professionalism

The Yacht Club aims to be recognized as the unrivalled yacht club on the Red Sea coast attracting, encouraging and involving members and visitors to the destination in the enjoyment of yachting and other water-based pursuits and a shared commitment to ocean health.

Compétences + : Ability to work under pressure, manage multiple priorities