General Manager

The Club at Crested Butte, located in Crested Butte, CO, is pleased to announce an excellent career opportunity for a General Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you’ll contribute to a global leader in golf and community management.
The General Manager will direct and oversee all aspects of the club or facility, including its activities and relationships between guests, associates, and the community. Has the ultimate responsibility for maximum guest satisfaction and financial performance. Manages all aspects of the Club, including its activities and the relationships between the Club, Ownership, members, guests, associates, community, government, and industry.
Essential Duties:

• Administers Club policies and procedures established by Ownership.
• Plans, develops, and approves specific operational policies, programs, procedures, and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club’s long-range and annual (business) plans.
• Works with Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include but is not limited to: VP of Operations, Ski Club Director, Food and Beverage Director; Sales and Marketing Director; Golf Professional; Superintendent; Fitness and Racquet Director, Controller, and Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Provides advice and recommendations about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Club’s procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by Ownership the Board of Directors group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to Ownership for necessary action.
• Serves as liaison between all management staff and Ownership.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental directors and managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

Education/Experience:

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Regularly stands, walks and sits. Occasionally may climb, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

• Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

• Class A member of PGA/LPGA member, CMAA, preferred

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers; the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

Compensation: $200,000 + Bonus and Benefits

About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

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