General Manager

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply passionate about delivering exceptional guest experiences while creating an environment where our associates can thrive. We believe our people are the heart of our success, and we are committed to fostering a culture where associates feel valued, supported, and inspired to grow.

Through best-in-class learning and development programs, comprehensive health and wellness benefits, and travel discounts that fuel your inner explorer, we are dedicated to creating an experience where you truly belong.

About the Opportunity

This is more than a traditional General Manager role—it is an opportunity to lead one of Mississippi’s premier full-service hotels while continuing to build upon its reputation for exceptional service, operational excellence, and financial performance.

Located in the heart of downtown Jackson, The Westin Jackson features 203 beautifully appointed guestrooms and suites, nearly 12,000 square feet of flexible meeting and event space, an elegant ballroom and breakout rooms, the acclaimed Estelle Southern Table restaurant and Soul Spa. The hotel serves business travelers, leisure guests, weddings, and corporate and social events while providing the elevated wellness experience synonymous with the Westin brand.

We are seeking a strategic, commercially driven, and people-focused General Manager who will lead all aspects of hotel operations while continuing to strengthen the property’s market position, financial performance, and guest satisfaction. This leader will play a critical role in driving operational excellence, maximizing commercial opportunities, developing high-performing teams, and cultivating a culture where associates are empowered to deliver exceptional hospitality every day.

The ideal candidate understands how to balance outstanding guest experiences with sound business acumen, bringing expertise in luxury or upscale hotel operations, revenue strategy, associate development, group and catering business, and operational execution. This is a highly visible leadership role that partners closely with ownership, Marriott, and Crescent Hotels & Resorts to ensure continued success and long-term asset value.

For the right leader, this is an outstanding opportunity to make a lasting impact while leading one of Jackson’s most distinguished hotels.

What We Offer

• Competitive executive compensation package
• Operational incentive plan eligibility
• Comprehensive benefits for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Crescent-managed properties throughout North America
• Career growth opportunities with a leading hospitality management company

Key Responsibilities

• Lead all aspects of hotel operations with a strong focus on guest satisfaction, service excellence, profitability, and associate engagement.
• Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional hospitality experiences aligned with Westin brand standards.
• Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management.
• Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability, RevPAR, market share, and overall hotel performance.
• Partner closely with Sales, Marketing, Revenue Management, Catering, and Food & Beverage leaders to strengthen the hotel’s positioning and drive commercial performance across all market segments.
• Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team.
• Foster a collaborative and service-driven culture focused on accountability, communication, innovation, and continuous improvement.
• Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and execution of Marriott brand standards.
• Maximize the performance of the hotel’s meeting and event space by partnering with the commercial team to drive group, catering, and banquet revenue while delivering memorable guest experiences.
• Build strong relationships within the local community and represent the hotel positively with ownership, Marriott, guests, business partners, civic organizations, and industry associations.
• Partner closely with Human Resources to support associate relations, talent development, succession planning, and compliance with company policies and procedures.
• Travel periodically for corporate meetings, leadership initiatives, Marriott brand meetings, and industry events.

Qualifications

• Minimum of five (5) years of experience as a General Manager within a full-service hotel environment.
• Proven success leading an upscale or luxury hotel operation required.
• Marriott full-service brand experience strongly preferred.
• Experience overseeing hotels with significant group, catering, and banquet operations preferred.
• Strong commercial acumen with demonstrated success driving revenue performance, market share, and operational excellence.
• Exceptional leadership, communication, coaching, and team development skills.
• Strong understanding of hotel financials, budgeting, forecasting, capital planning, and P&L management.
• Proven ability to build relationships with ownership groups, brand partners, and local community leaders.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Join a company where leadership is empowered, innovation is encouraged, and exceptional hospitality is at the center of everything we do. If you are ready to lead one of Mississippi’s premier full-service hotels and inspire associates to deliver memorable guest experiences while driving exceptional business results, we invite you to explore this exciting opportunity with Crescent Hotels & Resorts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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