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Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental is expanding its presence in Egypt with the upcoming Mandarin Oriental, Luxor and Mandarin Oriental, Aswan — two luxury resort destinations set along the Nile in some of Egypt’s most historically and culturally significant locations. Located in Upper Egypt, Luxor and Aswan are internationally renowned for their ancient temples, archaeological landmarks, and rich cultural heritage, attracting luxury leisure travellers from around the world.
These landmark properties will bring Mandarin Oriental’s legendary service, wellness, and luxury hospitality standards to the Nile region, offering elevated resort experiences rooted in local culture, heritage, and destination storytelling. The resorts are expected to feature luxurious accommodations, destination dining experiences, wellness and spa facilities, leisure offerings, and curated cultural experiences designed to connect guests with the history, beauty, and authenticity of Upper Egypt.
About the job
We are looking for a strategic Cluster Commercial Strategy Director who will lead all revenue-generating functions, including sales, marketing, revenue management, and distribution. This role is responsible for driving business growth, optimizing profitability, and aligning commercial efforts with market trends and brand positioning. Through strategic planning and cross-departmental collaboration, the Cluster Director ensures the hotel achieves its commercial targets. This position reports to the Area General Manager.
As Cluster Director of Commercial Strategy, you will responsible for the following duties:
- Develops the hotels’s commercial strategy and business outlook in line with brand guidelines.
- Collaborates with the Director of Revenue on pricing, inventory management, channel distribution, and market segmentation strategies.
- Defines sales strategies and coordinates efforts between Regional Sales Offices, Corporate Revenue Management, Marketing & Communications, and on-property leadership.
- Communicates and implements commercial strategies, adapting them as market conditions evolve.
- Works with Marketing & Communications to develop targeted marketing propositions and campaigns.
- Identifies future revenue opportunities and communicates strategies to sales and marketing teams.
- Evaluates effectiveness of sales channels and optimizes budget allocation accordingly.
- Monitors competitors’ activities, including pricing, offers, renovations, and inventory.
- Manages the annual sales budget and controls expenditures through monthly forecasts.
- Prepares the hotel’s annual budget and marketing plan in collaboration with Marketing and Revenue teams.
- Analyzes business trends, booking pace, market share, and competitor performance regularly.
- Communicates key local events and implements event-specific revenue strategies.
- Ensures timely and accurate processing of reservation inquiries to capture demand data.
- Utilizes reservation, sales, and revenue management systems (e.g., SynXis, IDeaS, Delphi) effectively.
- Demonstrates strong business acumen with the ability to analyze financial statements, revenue reports, and market data.
As Cluster Director of Commercial Strategy we expect from you:
- Proven experience in cluster commercial strategy, sales, or revenue management within the luxury hospitality sector.
- Strong leadership and cross-functional collaboration skills.
- Excellent analytical abilities with experience in data-driven decision making.
- Deep understanding of market trends, competitor analysis, and customer behavior.
- Demonstrated success in driving revenue growth and achieving commercial targets.
- Expertise in budgeting, forecasting, and financial analysis.
- Strong communication and negotiation skills.
- Proficiency with hotel sales and revenue management systems (e.g., SynXis, IDeaS, Delphi).
- Ability to manage multiple projects and lead diverse teams.
- Degree in Hospitality, Business Administration, Marketing, or a related field preferred.
- Fluency in English; additional languages are a plus.
Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.
We’re Fans. Are you?
Offre executive hospitality à vérifier avant publication.
Mandarin Oriental