Director of Hospitality

Job DescriptionJob Description

Join us at The Sun Peaks Grand Hotel & Conference Centre, where breathtaking mountains meet bold ambition. We are seeking a Director of Hospitality to serve as a strategic leader in shaping and elevating our accommodation portfolio.

This is not a traditional operational role – it is a leadership opportunity focused on guest experience strategy, portfolio development, and organizational growth. We are looking for a dynamic self-starter who is equally strategic, collaborative, and influential, with the ability to lead through communication, innovation, and partnership.

As a key member of the leadership team, the Director of Hospitality will oversee strategic planning, development initiatives, and cross-functional project leadership across our full accommodation portfolio, including the Hotel, the Residences, Employee Housing, and Third-Party Property Management operations. This role will guide portfolio performance, capital planning, and guest experience innovation while ensuring alignment with organizational growth objectives and our values-driven culture.

The ideal candidate is a forward-thinking hospitality leader with extensive experience in resort or mountain destination environments. A passion for continuous improvement, sustainable growth, and delivering exceptional guest and employee experiences is essential. Success in this role requires the ability to influence across multiple business areas while fostering collaboration, accountability, and operational excellence.

This position requires on-site presence at the designated location.

Compensation: $105,000 – $115,000 per annum

Skills & Experience You Bring:

• Minimum 10 years of progressive leadership experience in hospitality or a related industry.
• Post-secondary education in Hospitality Management, Business Administration, or a related field; equivalent combination of education and experience will be considered.
• Strong understanding of organizational behaviour, leadership principles, and governance frameworks, with the ability to apply these in a complex operational environment.
• Demonstrated financial and business acumen, including the ability to interpret financial statements, manage budgets, and make decisions that support overall business performance and profitability.
• Proven experience in leading strategic initiatives, organizational change, and continuous improvement within a multi-team or multi-disciplinary environment.
• Demonstrated commitment to stakeholder satisfaction, financial performance, and service excellence.
• Proven success leading strategic initiatives and managing cross-functional or multi-disciplinary teams.
• Strong ability to build, develop, mentor, and motivate high-performing teams in a dynamic environment.
• Demonstrated expertise in guest experience design and service excellence, with the ability to evolve service standards based on feedback, data, and operational insight.
• Data-driven decision-making skills, with the ability to interpret and act on key performance indicators, guest satisfaction metrics, and operational data.
• Exceptional written and verbal communication skills, with the ability to influence, engage and build credibility at all levels of the organizational levels.
• Strong cross-functional collaboration and stakeholder management skills, with the ability to align priorities and deliver results across departments without direct authority.
• Experience with crisis management and operational decision-making in fast-paced, high-pressure environments, including guest incidents and service disruptions.
• Working knowledge of hospitality systems and technology platforms (e.g., property management systems, scheduling tools, and reporting systems) to support operational efficiency and decision-making.

Primary Responsibilities:

Team Leadership & Collaboration:

• Provide strategic and operational leadership across the accommodation portfolio (employee accommodation, third-party property management, including residences ownership and strata management) ensuring alignment with organizational objectives, governance expectations, and service standards.
• Build, develop, and empower leaders and teams, fostering a culture of accountability, high performance, and continuous improvement, and psychological safety where employees feel supported to speak up, contribute ideas and raise concerns without fear or reprisal.
• Promote a safe, respectful and inclusive workplace culture, ensuring psychological safety is actively embedded in leadership practices, team dynamics and decision-making processes.
• Partner with the Employee Experience team to support workforce planning, talent development, succession planning, and structured career progression frameworks that strengthen organizational capability.
• Lead through change by effectively engaging teams through evolving operational priorities, service models, and organizational initiatives.

Guest Experience & Innovation:

• Ensure the delivery of elevated, brand-aligned guest experiences across all accommodation offerings through consistent application of service standards and operational excellence.
• Leverage guest feedback, performance metrics, and operational data to inform decision-making and drive service innovation.
• Drive innovation in guest services, programming, and facility enhancements to anticipate and respond to evolving guest expectations and market trends.

Strategic Partnerships & Portfolio Engagement:

• Serve as the primary liaison with internal and external stakeholder, cultivating collaborative partnerships that strengthen operational performance, governance alignment and community integration.
• Lead annual reviews related to brand standards, operational efficiency, financial performance and cost optimization to ensure alignment with organizational objectives, goals and business outcomes.
• Apply strong business acumen to balance guest experience priorities with financial sustainability and operational effectiveness.
• Collaborate cross-functionally to ensure integrated service delivery across departments and alignment with broader organizational strategy.

This Role Is for You If You:

• Thrive in a dynamic, lean, and agile environment where adaptability, initiative, and sound judgment are essential.
• Excel at balancing broad strategic responsibilities while effectively prioritizing and communicating in a fast-paced seasonal business.
• Embrace organizational flexibility and inspire resilience, creativity, and accountability within your teams.
• Lead with empathy, integrity, and respect, fostering a values-driven culture grounded in collaboration and support.
• Empower leaders through trust and autonomy while encouraging confident, accountable decision-making.
• Value community connection and recognize the important role Sun Peaks Resort plays as both a business and a vibrant part of the local community.

Physical Requirement: (1) Constantly handling Light (L) loads: Up to 10 kg; (2) Frequently handling Medium (M) loads: Between 10–20 kg; (3) Occasionally handling Heavy (H) loads: Over 20 kg.

The role is performed predominantly indoors (I) within a hospitality environment, requiring mobility across various operational areas such as guest services, back-of-house, and meeting spaces.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/c89c4b9b-fabe-1661-01d3-578db36b8f7d/apply?source=3730289-CS-58771

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