Pipeline – Product Director, Resy Nouveau

Pipeline – Product Director, Resy Chicago, IL, United States New York, NY, United States (Hybrid) **Job Description** We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners. **Please note that this is a pipeline requisition to gather talent for future opportunities as a Product Director at Resy and Amex.** **Responsibilities** + Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams + Being the source of truth for our Hospitality Product audience, prioritization process and product experience + Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner + Managing all Product Management team members on the Hospitality Product team + Partnering with members of the Product Leadership team to define success metrics and goals tied to your team's performance and growth + Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines + Supporting the integration strategy with American Express' recent acquisitions of Tock and Rooam + Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards + Creating connective tissue and highlighting gaps between different strategies and projects across the team + Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle **Qualifications** + 7+ years in a Product role + Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements + Passionate about technology, product, user insights and data + Strong time management and organizational skills and attention to detail + Grasp of technical concepts and comfort working closely with engineers and product managers + Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers + Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions + Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business + A self-starter who thrives in a fast-paced environment + Able to navigate ambiguity and manage high degrees of change + Creative problem solver who appreciates thinking in the "white space" and designing complex, new-to-market solutions + Takes an ethical approach to product strategy and understands how to assess and navigate risk + Proven track record of mentoring Product Managers and desire to nurture and upskill talent + Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus **Job Info** + Job Identification26012502 + Job CategoryProduct + Posting Date08/21/2026, 07:42 PM + Apply Before09/21/2026, 05:00 AM + Degree LevelSome College + Job ScheduleFull time + Job ShiftDay + Locations320 N Sangamon Street, Chicago, IL, 60607, USAMEX World Financial Center, New York, NY, 10285, US(Hybrid) + Salary Range$144250 – $256250 annually + bonus + equity (if applicable) + benefits + Career AreaProduct Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

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