Hotel Operations Manager

Vibo Valentia, ITA Onsite Locally employed contract Full Time 48 135148 **This property is currently under a TUI franchised agreement, with a signed transition to a TUI BLUE management contract in early 2027.** Hotel: TUI SUNEO La Conchiglia, Capo Vaticano, Ricadi, Calabria, 89865 Italy **Applications will close at 23:59 Sunday 2nd November. Anticipated start date January – February 2026** Join as Operations Manager with the planned scope to transition into Hotel General Manager where you will be responsible for overseeing the day-to-day operations of the hotel and ensure exceptional guest experience and efficient functioning across all departments. You will work closely with the department heads in Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational areas as well as the Corporate Office to maintain high service standards, optimize revenue, and uphold brand values. **ABOUT OUR OFFER**
– Permenant contract with attractive salary and benefits as standard
– Full maintaince package including accommodation, relocation travel costs, food & drink, laundry etc.
– Company pension/social security provided
– Company car /allowance provided
– Exceptional approach to learning with digital, onsite and other TUI Hotel property visits.
– Shape and grow your career at TUI Hotels with global career development opportunities. **ABOUT THE JOB**
– Lead and manage all daily hotel operations, ensuring excellence in guest service and staff/product performance.
– Tasked to support the setting and implimentation of operational budget and hotel business plan together with the hotel owner and TUI Group Hotels & Resorts, implimenitng recommendations for revenue improvements to enhance the assets of the hotel and ensure brand loyalty.
– Ensures that TUI product quality and service standards are met in all areas
– Coordinate across departments to guarantee smooth operations and consistent service delivery.
– Implement and monitor SOPs to maintain efficiency and compliance with safety and hygiene standards as per the TUI hotel brand guidlines.
– Supports in resolve guest complaints promptly and professionally, enhancing guest satisfaction.
– Monitor and analyze performance metrics to identify areas for improvement.
– Ensure compliance with local laws, health & safety regulations, and company policies.
Reporting during the transition year to the owner and coordinating the refurbishment and re branding with the TUI corporate office. **ABOUT YOU**
– Proven experience in hotel operations/general management or similar hospitality management role, preferably within a fast-paced hotel environment.
– Previous experience in new hotel openings and/or major refurbishments, with a proven ability to set up operations, recruit and train teams, and launch successfully.
– Strong leadership and interpersonal skills with the ability to manage cross-functional teams, and corporate stakholders.
– Able to inspire confidence and influence change.
– Strong financial and commercial acumen.
– In-depth understanding of hotel management systems and operational processes.
– Excellent problem-solving abilities and customer service orientation.
– Strong organizational and communication skills.
– Flexible and adaptable with the ability to work under pressure.
– Strong written and verbal English is required for this role. Local and additional languages are highly advantageous. TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

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