Director of Maintenance & Facilities

Description:

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

The Clyde Hotel is seeking a Director of Maintenance & Facilities to lead one of New Mexico's most iconic downtown hotel assets. In this role, you will provide strategic and hands-on leadership for all engineering, maintenance, life safety, and facilities operations while protecting the hotel's physical assets, ensuring regulatory compliance, and delivering an exceptional guest experience. You will oversee the Facilities team, manage preventative maintenance and capital improvement initiatives, partner with hotel leadership on operational priorities, and ensure the property consistently operates at the highest standards of safety, reliability, and presentation. This role includes direct supervisory responsibility for the Engineering and Maintenance team.

As the Director of Maintenance & Facilities, you are entrusted with preserving one of Heritage Hotels & Resorts' largest and most complex assets. Your leadership directly influences guest satisfaction, operational efficiency, associate safety, financial performance, and the long-term value of the property. Through proactive planning, technical expertise, and exceptional leadership, you ensure every space behind the scenes supports the memorable experiences our guests expect.

What You’ll Do

• Lead all daily engineering, maintenance, and facilities operations for the hotel.
• Develop a culture centered on accountability, urgency, professionalism, and preventative maintenance.
• Establish priorities that minimize operational disruption while maximizing guest satisfaction.
• Provide visible leadership throughout the property and respond quickly to operational needs.
• Develop, implement, and continuously improve preventative maintenance programs.
• Ensure guest rooms, public spaces, restaurants, meeting rooms, back-of-house areas, parking facilities, and building infrastructure remain in exceptional condition.
• Utilize maintenance management systems to schedule, track, and document work orders.
• Identify recurring maintenance issues and implement long-term corrective solutions.
• Partner with the General Manager and Corporate Facilities leadership to develop annual capital plans.
• Lead renovation projects, infrastructure upgrades, equipment replacements, and facility improvements.
• Coordinate architects, contractors, engineers, consultants, and vendors.
• Ensure projects remain on schedule, within budget, and aligned with Heritage quality standards.
• Minimize operational disruption during renovation and construction projects.
• Develop and manage departmental operating budgets.
• Monitor labor, utilities, repair expenses, and maintenance costs.
• Identify opportunities for operational efficiencies and cost savings.
• Manage inventory and purchasing of parts, tools, and equipment.
• Approve invoices and monitor vendor performance.
• Ensure compliance with OSHA, ADA, EPA, state and local regulations, and fire and life safety requirements.
• Maintain emergency preparedness and response procedures.
• Lead hotel emergency response efforts involving building systems.
• Conduct routine property safety inspections.
• Maintain compliance documentation for inspections, permits, certifications, and regulatory reporting.
• Ensure proper lockout/tagout procedures and safe work practices.
• Partner closely with Rooms, Food & Beverage, Security, Sales, Housekeeping, and Events departments.
• Respond promptly to guest-impacting maintenance concerns.
• Ensure maintenance work reflects luxury hospitality standards.
• Support conventions, weddings, special events, and VIP arrivals.
• Recruit, hire, onboard, and develop a high-performing engineering team.
• Conduct regular coaching, performance evaluations, and career development discussions.
• Build bench strength through succession planning.
• Foster a collaborative culture focused on ownership, professionalism, and continuous improvement.
• Develop and maintain strong vendor relationships.
• Negotiate service agreements and maintenance contracts.
• Evaluate contractor performance and ensure quality workmanship.
• Coordinate inspections and specialty repairs.
• Oversee maintenance and operation of high-rise hotel including but not limited to: HVAC systems, electrical systems, plumbing systems, boilers, chillers, fire alarm systems, fire suppression systems, kitchen equipment, pool systems, etc.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels restaurants, spa, and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Growth and development opportunities!
• Supportive people-first culture rooted in New Mexico pride and community!

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Requirements:

• High school diploma or GED required.
• Associate's or Bachelor's degree in Engineering, Facilities Management, Construction Management, or related field preferred.
• 3+ years leading engineering or maintenance teams within a full-service hotel, resort, convention hotel, healthcare, commercial real estate, or similarly complex facility.
• Experience managing large-scale building systems and preventative maintenance programs.
• Experience managing departmental budgets and capital projects.
• Valid driver's license with an acceptable driving record.
• Extensive knowledge of commercial building systems and hotel infrastructure.
• Strong understanding of HVAC, plumbing, electrical, mechanical, and life safety systems.
• Ability to lead through urgency while maintaining exceptional quality standards.
• Strong financial and business acumen.
• Excellent project management skills.
• Effective vendor negotiation and contractor oversight.
• Outstanding leadership, coaching, and team development abilities.
• Ability to prioritize multiple projects in a fast-paced hospitality environment.
• Excellent written and verbal communication skills.

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