OCEAN – Hotel General Manager

ROLE OVERVIEW

Part of our Hotel Administration team on our Ocean vessels, the Hotel General Manager manages the entire Hotel Operation, this includes coordinating and leading

the Hotel Department Heads onboard. Set the standard among the team and ensure that all crew delivers service, in accordance with Viking’s STAR Service Standard. The Hotel General Manager reports to Director Hotel Operations.

YOUR RESPONSIBILITIES

• Plan and oversee the entire Hotel operation on board the ship Entertainment/Shop’s/Concessionaire’s/Food and Beverage (F&B) events. Liaise between Deck and Engine departments.
• Plan, and manage cruise layouts together with respective Department Heads and ensure that execution is accurate and efficient, in line with Viking’s Star Service Standards.
• Oversee the management and control of sales of shore excursions, future cruises and tour dispatches. Verify revenue reports vs target.
• Ensure cost control and adhere to set budgets by overseeing the entire ship’s on-board finances. This includes but not limited to inventories, forecasts, purchase orders and the ship’s accounts.
• Demonstrate visible leadership and interact with guests and crew alike, in accordance with Viking’s STAR Service Standard.
• Work closely with Department Heads and purchasing to ensure that sufficient amounts of product and stock are available onboard at all times and ensure that produce and stock are in line with given targets and guest count.
• Provide competent leadership to all direct reports and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback and operational updates.
• Maintain ongoing communication with corporate partners.

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