HR Director – Hospitality Nouveau

Who We Are

Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue that ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the acquisition, re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.

Among its strategic partnerships, Arsenale collaborates with Orient Express in the development and management of exceptional hospitality experiences, combining timeless heritage, refined service, and contemporary luxury standards. Through this collaboration, the Group contributes to the revival and expansion of the iconic Orient Express brand within Italy's luxury hospitality landscape.

What We Are Looking For

Reporting to the CEO/Board, and coordinating closely with the GM Hotels and GM Trains, the HR Director – Hospitality will define and lead the Group-level HR strategy for the entire luxury Hospitality division, spanning both hotel properties and premium rail operations.

The role carries full strategic and operational responsibility for the HR function, overseeing an HR team structured across multiple locations and business units, and will act as the primary point of reference on all people-related matters, attracting, developing and retaining talent, building a distinctive company culture consistent with the brand's luxury positioning, and aligning HR policies with strategic business objectives.

Key Activities

HR Strategy & Leadership:

• Define the Group HR strategy for the entire Hospitality division (hotels and trains), aligned with business objectives and the luxury positioning
• Lead, develop and mentor the HR team (HR Business Partners, Talent & Culture Manager, Recruiting, L&D, C&B), ensuring consistency of approach across business units
• Sit on the Executive Committee as the primary point of reference on all people-related matters

Talent Acquisition & Employer Branding:

• Define the employer branding strategy to position the company as an employer of choice in the luxury hospitality segment
• Oversee talent acquisition for corporate profiles, hôtellerie roles (front/back of house, F&B, guest relations) and onboard/train personnel, including senior and highly specialised profiles
• Develop dedicated talent pipelines for the luxury sector (hospitality schools, management programmes, international partnerships)

Culture, Employee Experience & Engagement:

• Build and safeguard a distinctive company culture, consistent with brand values and the standard of service excellence demanded by luxury clientele
• Design and monitor employee experience and engagement programmes, with particular focus on guest-facing personnel
• Lead Diversity, Equity & Inclusion initiatives and organisational well-being programmes across multiple sites

Learning & Development:

• Define the Group's learning and development architecture, including luxury service excellence pathways, leadership development and technical certification programmes
• Develop career paths and cross-business growth opportunities (mobility between hotels and trains)
• Oversee partnerships with training providers and leading hospitality institutes, nationally and internationally

Performance Management & Compensation:

• Define and govern the annual HR cycle: MBOs, performance evaluation, salary review and total reward systems across the division
• Define competitive compensation & benefits policies consistent with luxury industry standards
• Oversee succession planning processes for key corporate and operational roles

HR Analytics, Governance & Compliance:

• Define strategic HR KPIs and provide periodic reporting to the CEO and Board
• Ensure full compliance with Italian labour law, the CCNL Turismo and applicable sector regulations
• Structure Group-wide policies, procedures and internal regulations, ensuring consistent application across hotels and trains
• Manage industrial relations and engagement with trade union representatives at Group level

Assessment & Organisational Development:

• Oversee the use of psychometric and assessment tools (e.g. SHL) for selection, development and potential evaluation
• Lead the design of Assessment Centres and Development Centres for key roles and talent pipeline programmes
• Lead organisational design and change management processes linked to the Group's growth

Qualifications

• Bachelor's or Master's degree in Human Resources, Organisational Psychology, Law, Economics or a related field; a Master's or certification in HR Strategy/Executive HR is a plus
• 12+ years of HR experience with progressive responsibility, including at least 4–5 years in HR leadership/director roles
• Solid experience in the luxury hospitality sector (5-star/luxury hotels, luxury trains, cruise lines or comparable high-end service industries)
• Proven experience managing the full employee lifecycle across multi-site, multi-business organisations
• Experience in complex industrial relations, with strong command of the CCNL Turismo
• In-depth knowledge of Italian labour law and the CCNL Turismo
• Solid experience with HRIS systems and HR Analytics tools; proficiency in Microsoft Office
• Advanced expertise in executive recruiting, L&D, performance management, compensation & benefits and employer branding
• Authoritative leadership, excellent communication, negotiation and stakeholder management skills at Board and union level
• Strategic vision combined with strong operational execution capability
• Fluent Italian and English (C1/C2); a third language (French, German or another European language) is a plus

What We Offer

• Annual gross salary ranging from €80.000 to €90.000;
• Meal vouchers;
• Supplementary health insurance;
• A culture that values diversity, equity, and inclusion.

Our company is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, age, nationality, or background. By applying, you consent to the processing of your personal data in accordance with GDPR (EU Regulation 2016/679) and applicable national laws.

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