General Manager Nouveau

General Manager – Luxury 5-Star Hotel in Milan

Location: Milan, Italy

Salary: Up to £170,000 + package

We are seeking an exceptional General Manager to lead a prestigious luxury 5-star hotel in Milan, with a particularly strong focus on Food & Beverage, guest experience and commercial performance. This is a high-profile leadership opportunity for an experienced luxury hotelier who combines operational excellence with a genuine passion for F&B and understands how exceptional restaurants, bars and guest experiences can become a defining part of a hotel's identity.

Reporting to the senior leadership team, the General Manager will have overall responsibility for the hotel's operation, financial performance, people and guest experience.

A significant part of the role will be focused on F&B strategy and performance, ensuring the hotel's restaurants, bars, events and in-room dining are commercially successful, operationally excellent and positioned at the highest level of the Milan luxury market.

Responsibilities

• Lead the overall operation of the hotel, ensuring exceptional 5-star service and standards across all departments.
• Develop and execute the hotel's commercial strategy, with particular emphasis on Food & Beverage revenue, profitability and positioning.
• Drive the performance and evolution of the hotel's restaurants, bars, lounges, banqueting and events.
• Work closely with the Executive Chef and F&B leadership to create compelling concepts, menus and guest experiences.
• Build a strong reputation for the hotel within Milan's luxury hospitality, restaurant and lifestyle scene.
• Maximise profitability while maintaining uncompromising luxury standards.
• Lead, inspire and develop a high-performing management team and wider hotel workforce.
• Maintain a strong focus on guest satisfaction, service culture and luxury brand standards.
• Develop relationships with key guests, VIPs, owners, partners and influential local stakeholders.
• Oversee budgets, forecasting, P&L performance, capital expenditure and operational planning.
• Identify new commercial opportunities and ensure the hotel remains competitive within Milan's rapidly evolving luxury market.
• Ensure compliance with all relevant Italian regulations and company policies.

Requirements

• Previous General Manager or Hotel Manager experience within luxury 5-star hospitality.
• Strong operational and commercial leadership experience.
• A demonstrable track record of delivering outstanding F&B performance.
• Deep understanding of luxury restaurants, bars, events and contemporary hospitality.
• Strong financial and P&L management skills.
• Excellent leadership, communication and people-development abilities.
• A sophisticated understanding of the luxury customer and international clientele.
• Strong commercial awareness and an entrepreneurial mindset.
• The ability to balance the demands of hotel operations with the creativity and pace of a high-profile F&B business.
• Experience in Italy or a strong understanding of the Italian luxury hospitality market would be highly advantageous.
• Fluency in Italian and English.

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