Director of Facilities Nouveau

Cobblestone Creek Country Club, located in Victor, NY, is pleased to announce an excellent career opportunity for a Director of Facilities! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

General Purpose:

The Director of Facilities will provide guidance and leadership to the entire Facilities team and ensure the facility is operating in optimal condition. The position is responsible for managing the day-to-operations of the department and any short and long term projects set forth by the property. The Facilities Director will develop, coordinate, and monitor all guest rooms and public spaces, equipment and PM programs to ensure the reliability, safety and comfort of all staff and guests as well as supervise, train and manage all Facilities staff.

Salary Range: $80,000 – $90,000 annually

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages all facilities/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
• Accountable for managing the budget, capital expenditure projects, preventative maintenance, and energy conservation.
• Responsible for maintaining regulatory requirements.
• Leads the emergency response team for all facility issues.
• Managing Property Operations and Engineering Budgets
• Manage the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency, and safety.
• Establishes and manages an effective rooms maintenance program.
• Ensures compliance with all Facilities departmental policies, standards, and procedures.
• Assign and monitor daily, weekly and monthly Facility projects.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises the day-to-day operations of Facilities.
• Responsible for the operation and maintenance of all interior and exterior lighting, kitchen equipment, swimming pools and equipment, ice machines, air conditioning equipment, plumbing, fire control equipment, and guest room repairs.
• Responsible for the cleanliness and housekeeping of the facilities.
• Maintaining Property Standards.
• Maintains accurate logs and records as required.
• Assists in effectively planning, scheduling, and evaluating preventative maintenance programs.
• Helps establish priorities for total property maintenance needs.
• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
• Managing and Conducting Human Resources Activities.
• Supervises employee's ability to execute departmental responsibilities.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures.
• Ensures property policies are administered fairly and consistently.
• This role is responsible for 1 FTE and 1 PTE currently, and is a hands-on role with respect to the responsibilities listed above.

QUALIFICATIONS:

• Prior experience in Hotel Management, Chief Engineer, or Director of Engineering in a full-service hotel or resort.
• Strong budgetary, projections, and cost control skills.
• Prior experience working with Preventative Maintenance programs.
• Strong understanding of policy, planning and strategy.

SKILLS

Essential:

• Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.
• Ability to provide legible written communication, compute basic mathematical calculations, and utilize computer data.
• Ability to understand member concerns and problems and find solutions, using good judgement and maintain discretion and diplomacy while performing job duties thus promoting positive relations with guests, members and staff, while remaining calm, courteous and helpful.
• Ability to think clearly and quickly, effectively prioritize, organize and follow up within the appropriate time frame.
• Ability to maintain confidentiality of all member information.
• Ability to work cohesively with other departments.
• Ability to interact positively with members in person and on the phone in challenging conversations.
• Ability to work a flexible schedule and attend events as requested.

Desirable:

• Knowledge of Google Docs.

WORKING CONDITIONS:
Work will take place both indoors and outdoors on a seasonal basis. The role may require extended periods of standing, walking, and working outdoors in varying weather conditions, as well as working indoors depending on operational needs and member-related events.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com. 

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