Director of Operations

Property Description

Hilton Garden Inn Carlsbad Beach is a premier hotel located in Carlsbad, California, offering exciting job opportunities for motivated individuals. Joining the team at Hilton Garden Inn Carlsbad Beach means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service. The hotel boasts a stunning beachfront location, modern amenities, and stylish accommodations, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a welcoming and inclusive environment, where your skills and dedication will be recognized and rewarded. Hilton Garden Inn Carlsbad Beach values professional growth and development, providing opportunities for advancement within the organization. Join our team and be part of a dynamic workplace that offers a rewarding and fulfilling career in the hospitality industry.

Overview

Join our dynamic team as the Director of Operations at our prestigious hotel and be the driving force behind our success! We are seeking a passionate and results-driven leader who thrives in a fast-paced, guest-centric environment.

As the Director of Operations, you will oversee all aspects of our hotel's operations, including guest services, housekeeping, food and beverage, and more. With your energy and enthusiasm, you will inspire and lead a talented team, ensuring exceptional guest experiences and seamless operations.

This is your opportunity to make a significant impact, drive revenue growth, and elevate our property to new heights. We offer competitive compensation, career growth opportunities, and a supportive work culture that recognizes and rewards your achievements.

If you are a motivated, experienced professional with a passion for hospitality, apply now to join our exceptional team!

Essential Functions

• Provide operational leadership for both the Front Desk and Housekeeping departments.
• Directly supervise and develop the Front Desk Supervisor and Housekeeping Supervisor.
• Ensure exceptional guest service by maintaining Hilton brand standards and operational excellence.
• Lead daily operations while providing hands-on support during high-volume periods.
• Foster collaboration and communication between the Front Office and Housekeeping departments.
• Recruit, coach, mentor, and develop supervisors and hourly team members.
• Conduct performance evaluations, coaching sessions, and corrective action when necessary.
• Review labor productivity, scheduling, overtime, and payroll to ensure departments remain within budget.
• Ensure compliance with all Hilton, Davidson Hospitality, and company policies and procedures.
• Monitor guest satisfaction, online reviews, and service recovery opportunities.
• Maintain departmental inventories, cleanliness standards, and operational readiness.
• Review and monitor work orders, room status, and guest requests using HotSOS.
• Utilize PEP (Property Engagement Platform) to oversee Front Office operations, guest arrivals, departures, room inventory, and guest service.
• Utilize Workday to review payroll, approve timecards, manage punch edits, and oversee time-off requests.
• Utilize Hotel Effectiveness (HE) to monitor labor productivity and scheduling.
• Partner with Engineering, Food & Beverage, Sales, and other hotel departments to ensure seamless daily operations.
• Perform additional duties and special projects as assigned.

Responsibilities

The Director of Operations is responsible for providing strategic leadership and daily operational oversight of both the Front Desk and Housekeeping departments. This position partners closely with department supervisors to ensure exceptional guest service, operational excellence, financial performance, and team member engagement.

The Director of Operations will serve as a hands-on leader who coaches, develops, and supports department supervisors while driving accountability, service standards, productivity, and collaboration across both operational departments.

The ideal candidate is a strong hotel operations leader with experience managing multiple departments, building high-performing teams, and creating an outstanding guest experience.

Essential Responsibilities

Operational Leadership

• Provide leadership and operational oversight for both the Front Office and Housekeeping departments.
• Coach, mentor, and develop the Front Desk Supervisor and Housekeeping Supervisor.
• Ensure consistent execution of Hilton brand standards and Davidson Hospitality culture.
• Foster collaboration and communication between Front Desk and Housekeeping to improve the overall guest experience.
• Assist in daily hotel operations and provide hands-on leadership during high-volume periods.

Guest Experience

• Ensure exceptional guest satisfaction by proactively resolving service opportunities.
• Monitor guest feedback, online reviews, and Guest Service Scores.
• Lead service recovery efforts when guest concerns arise.
• Ensure guest requests are completed accurately and timely.

Leadership & Team Development

• Recruit, coach, mentor, and develop supervisors and hourly team members.
• Conduct performance evaluations and coaching conversations.
• Build succession plans for operational leadership positions.
• Promote employee engagement and recognition initiatives.
• Support HR with investigations, corrective action, and performance management when necessary.

Labor & Financial Management

• Manage departmental labor to budget.
• Review productivity reports and scheduling.
• Monitor overtime and meal penalties.
• Ensure payroll accuracy.
• Assist with departmental budgeting and forecasting.

Qualifications

• Bachelor's degree or 4 years management experience in a full service hotel in rooms division or related discipline
• Time management and negotiation skills
• Ability to manage and lead each department in accordance with employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 110,000.00 – USD 110,000.00 /Yr.

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