Se connecter
S'inscrire
Description
Reporting directly to the General Manager, the Director of Operations is a key member of the Hotel Executive Committee and the senior operational leader of the hotel. The role provides strategic and hands-on leadership across Rooms, Food & Beverage, Culinary, Engineering, Security and other operational functions, ensuring exceptional guest experiences, operational excellence and strong business performance.
What You'll Do
- Partner with the General Manager in leading the overall hotel operation and execution of the hotel's business strategy.
- Provide strategic and operational leadership across Rooms, F&B, Culinary, Engineering, Security and other hotel functions.
- Drive guest satisfaction, service excellence and effective service recovery across the hotel.
- Oversee Rooms and F&B performance, ensuring strong operational standards, productivity and profitability.
- Drive revenue, cost management and resource optimisation in partnership with Finance and other key departments.
- Lead, coach and develop the operational leadership team, fostering a high-performing and collaborative culture.
- Ensure compliance with IHG brand standards, food safety, health and safety, security and regulatory requirements.
- Lead cross-functional projects and continuous improvement initiatives to enhance guest experience, productivity and profitability.
What We're Looking For
- Minimum 10 years of progressive hotel operations experience, preferably within an international full-service hotel.
- Previous experience as a Director of Operations, Hotel Manager, Executive Assistant Manager or equivalent senior operational leadership role.
- Strong operational experience across Rooms and Food & Beverage, with a sound understanding of Culinary/Kitchen operations.
- Proven track record managing large-scale hotel operations and multiple operational departments.
- Strong commercial and financial acumen, including budgeting, forecasting, labour management and departmental P&L.
- Demonstrated success in driving guest satisfaction, operational standards and business results.
- Strong leadership, communication, influencing and stakeholder management skills.
- Experience with an international hotel brand and familiarity with brand standards would be advantageous.
Why Join Us?
- Be part of the Hotel Executive Committee and play a key role in the hotel's overall business performance.
- Lead a diverse range of hotel operations and make a direct impact on guest experience and profitability.
- Develop and lead high-performing operational teams.
- Work closely with the General Manager as the hotel's key operational counterpart and deputy.
What you can expect from us
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You will be rewarded with a suite of benefits that supports you and your family's wellbeing, including:
- 5-days work week
- Duty Meal
- Uniforms/ Laundry Services
- Birthday Off
- Learning and Development Opportunities
- Flexi Benefit
- Insurance Coverage
- 50% F&B discount at Hotel’s selected Restaurant
- Special Employee rate at all IHG Hotels worldwide
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
Who We Are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Candidature internationale : certains pays limitent l’accès aux candidatures depuis l’étranger. Si la page indique que l’offre n’est pas disponible dans votre région, essayez de postuler avec un compte candidat mentionnant une adresse locale dans le pays de l’offre.