General Manager (Hospitality)

About ARK Hospitality & Cambria Hotel

Focused on What Matters: Relationships, Reputation, and Returns. At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.

We're seeking a passionate, hands-on General Manager to lead the Cambria Hotel Bend – Mt. Bachelor, one of Central Oregon's premier upscale hospitality destinations. This is an opportunity to lead a high-performing team, drive exceptional guest experiences, and create lasting impact in one of the Pacific Northwest's most desirable travel destinations.

If you're a servant leader who thrives on developing people, exceeding guest expectations, and driving financial performance while fostering an exceptional culture, we'd love to meet you.

About the Property

Located in the heart of Bend, Oregon, the Cambria Hotel Bend – Mt. Bachelor offers guests a modern upscale experience surrounded by some of the region's most sought-after attractions and outdoor recreation.

Guests enjoy:

• Walking distance to the Old Mill District
• Walking distance to Hayden Homes Amphitheater
• Convenient access to Mount Bachelor
• Easy access to Deschutes River recreation
• Proximity to downtown Bend shopping and dining
• On-site restaurant and lounge, Timberline Provisions
• Modern meeting and event space
• State-of-the-art fitness center
• Secure ski, snowboard, and bicycle storage
• Convenient access to US-97

The property serves a unique mix of leisure travelers, business travelers, outdoor enthusiasts, corporate groups, and event guests throughout all seasons.

Position Summary

The General Manager is responsible for overseeing all aspects of hotel operations in alignment with ARK Hospitality's mission, vision, and core values. This role is accountable for maximizing property performance while ensuring exceptional guest experiences, employee engagement, operational excellence, and financial success.

The General Manager serves as the leader of the property and is responsible for creating a culture focused on accountability, service, teamwork, and continuous improvement.

This position reports to the Regional Director of Operations / Director of Operations and requires a strong on-property leadership presence. The General Manager should understand that hospitality is a people business and that visible leadership is critical to success.

What You'll Be Responsible For

Property Leadership

• Lead all hotel operations and departmental performance
• Set clear expectations and hold team members accountable
• Foster a positive, engaging, and service-driven culture
• Recruit, hire, train, coach, and develop associates
• Conduct performance reviews and ongoing coaching conversations
• Build future leaders through mentorship and development opportunities
• Partner with department leaders to achieve operational and financial goals

Guest Experience

• Deliver exceptional guest experiences that drive loyalty and positive reviews
• Resolve guest concerns professionally and efficiently
• Create a culture centered on hospitality and service excellence
• Ensure brand standards and guest satisfaction expectations are consistently achieved
• Monitor guest feedback and implement improvement initiatives

Financial Performance

• Manage property budgets and financial performance
• Analyze occupancy, ADR, RevPAR, labor, and operating expenses
• Drive revenue growth and profitability
• Develop and execute strategies that improve operational efficiency
• Implement cost-conscious decisions while maintaining service standards
• Maintain financial and statistical reporting requirements

Operations Management

• Oversee daily hotel operations across all property departments
• Ensure compliance with brand standards, safety programs, and company policies
• Conduct regular inspections of guest rooms and back-of-house areas
• Support preventative maintenance programs and property upkeep
• Monitor operational checklists and training requirements
• Maintain a visible presence throughout the property, especially during shift transitions

Community Engagement & Business Development

• Represent the hotel within the local Bend community
• Establish relationships with community organizations, local businesses, tourism partners, and event stakeholders
• Support sales initiatives that increase occupancy and revenue
• Promote the property's reputation and visibility within the marketplace

RequirementsWhat We're Looking For
Required Qualifications

• Previous hotel management or hospitality leadership experience
• Proven experience leading teams and driving operational performance
• Strong financial acumen and ability to analyze property performance metrics
• Excellent communication and relationship-building skills
• Ability to multitask and prioritize in a fast-paced hospitality environment
• Experience recruiting, developing, and retaining employees
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Preferred Qualifications

• General Manager experience
• Assistant General Manager experience
• Choice Hotels, Marriott, Hilton, or branded hotel experience
• Revenue management experience
• Hospitality Management degree or related education
• Experience operating full-service or upscale hotel properties

The Ideal Candidate

The ideal candidate is:

• A visible and approachable leader
• Passionate about people development
• Financially driven but guest-focused
• Comfortable making decisions and solving problems
• Accountable, organized, and adaptable
• Able to balance strategic planning with daily operational execution
• Committed to building an exceptional workplace culture

Most importantly, we're looking for someone who aligns with ARK Hospitality's commitment to Relationships, Reputation, and Returns.

BenefitsBenefits

ARK Hospitality offers a comprehensive benefits package for full-time team members, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Professional Development Opportunities
• Internal Growth & Advancement Opportunities

Why ARK Hospitality?

At ARK Hospitality, we believe exceptional results begin with exceptional people.

We're passionate about creating environments where our team members are empowered to grow, our guests feel genuinely cared for, and our owners receive outstanding results. Through intentional culture, proven systems, and strong leadership, we continue to raise the standard for hospitality operations.

If you're ready to lead one of Bend's premier hospitality destinations while making a meaningful impact on guests, team members, and the local community, we encourage you to apply.

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