Associate Director of Sales – Middle East

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms. **About the job** Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Associate Director of Sales – Middle East is responsible for overseeing the Sales strategy for the hotel in Middle East. The Associate Director of Sales – Middle East reports to the Sales Director. **As Associate Director of Sales** – Middle East, you will responsible for the following duties**: – To meet and entertain all influential clients and ensure there is follow-up on all discussed details.
– To organize and delivers familiarization site inspection trips of the hotel by major clients.
– To work closely with key contacts and look for new business in order to meet financial targets set in the annual sales plan.
– To attend local and overseas trade shows, hotel and tourist association meetings to identify market opportunities for the hotel.
– To plan and where appropriate, execute sales trips to key existing market areas and identifies new potential market areas.
– Assists in the formulation and implementation of sales & marketing strategies for maximising room revenues in the Middle Eastern market.
– To evaluate and respond to all enquiries from Middle Eas market.
– To work with Mandarin Oriental Hotel Group Regional Sales Offices and third party organisations in assigned territories, to maximise sales opportunities.
– To promote other Mandarin Oriental properties whenever possible and effectively distribute sales leads.
– To attend weekly departmental sales meeting.
– To monitor sales activities of market competitors, build effective relationships and report at sales meetings. **As Associate Director of Sales** – Middle East**, **we expect from you**: – You will have a proven track-record in the Middle East segment within the luxury hospitality industry.
– You are a passionate about luxury experience, build excellent rapport with clients, are detail oriented and diligent, whilst being able to adapt and deal with changing priorities.
– Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure
– Excellent organizational skills and ability to work in dynamic and fast-changing environment
– Must have an established network of connections
– Excellent business negotiation and customer relationship management skills
– Available to travel abroad
– Minimum 5 years of experience working in a 5-star hotel environment within Sales
– High knowledge of Italian and English **Our commitment to you**
– Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
– MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
– Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
– Competitive Salary, wages, and a comprehensive benefits package
– Meals available at our Employee Restaurant
– Complimentary Dry Cleaning for business clothes We’re Fans. Are you?

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