Director of Food & Beverage Nouveau

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

THE MISSION

You are the heartbeat of Mama’s dining and drinking experiences — the creative force behind every restaurant, bar, and social moment.

As our Director of Food & Beverage, you don’t just run outlets—you create energy, atmosphere, and unforgettable experiences that keep guests coming back for more

You lead from the floor, not the office, turning every service into a show and every team member into a performer

Here’s what you’ll be responsible for

• F&B Visionary Define and deliver a bold, creative, and commercially strong F&B strategy aligned with Mama’s lifestyle concept Bring innovation to menus, concepts, events, and activations
• Experience Curator Create vibrant dining and bar experiences that reflect the energy of Cape Town and Mama’s brand personality Ensure every guest experience is memorable, social, and shareable
• Operations Leader Oversee all F&B outlets including restaurants, bars, events, and in-room dining Ensure smooth daily operations, high service standards, and consistency across all venues
• Commercial Driver Maximize revenue, profitability, and cost control across all F&B operations Monitor performance, budgets, and KPIs while driving sustainable growth
• Team Inspirer Lead, coach, and develop large, diverse F&B teams Build a high-energy, motivated culture focused on service excellence and personality
• Collaboration Champion Work closely with Culinary, Rooms, Sales, and Marketing teams to create integrated guest experiences Align F&B activations with hotel events and brand storytelling
• Quality & Standards Guardian Maintain Mama’s signature standards across service, product, presentation, and ambiance Ensure consistency while keeping creativity alive
• Event & Activation Leader Drive events, pop-ups, themed nights, and activations that position Mama as a social hotspot Make every moment visible, exciting, and profitable

QualificationsMADE FOR YOU… ONLY IF

• You have strong senior Food & Beverage leadership experience in hospitality
• You come from lifestyle, luxury, or high-volume experiential brands
• You are a natural leader who inspires, motivates, and develops large teams
• You are commercially sharp with strong understanding of revenue, cost control, and profitability
• You thrive in fast-paced, high-energy environments
• You are highly operational and love being present on the floor
• You have strong communication and stakeholder management skills
• You are creative, innovative, and passionate about guest experience
• You can manage multiple outlets, concepts, and activations with ease

YOUR LITTLE EXTRAS

• Pre-opening experience? Big plus
• Multi-outlet or lifestyle brand experience? Even better
• You know how to turn F&B into a destination, not just a department
• You bring bold ideas, energy, and Mama personality every day

Additional information

We’re sure you know the beat:

• 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
• Chorus: After the successful telephone interview, we will see you at Mama, be ready!
• (chorus x2 depending on the position)
• Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

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