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The Hotel Operations Manager is responsible for driving the profitability and overall operational performance of the hotel, with a strong focus on maximising revenue and occupancy, maintaining hotel standards and delivering exceptional customer experiences.
The role leads and integrates multiple hotel functions, ensuring operational excellence across rooms, guest relations, food and beverage, conferencing and related services. It also carries shared accountability for the hotel operational budget, revenue targets and expense management while driving innovation, people performance and alignment across the property.
Core behavioural & Technical / proficiency competencies
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- Hotel Operations Management
- Rooms & Yield Management
- Front Office & Guest Relations
- Housekeeping Operations
- Food & Beverage Operations
- Banqueting & Conferencing
- Hotel Revenue & Occupancy Management
- Hotel Product & Service Innovation
- 4 & 5-Star Hotel Standards
- Customer Experience Management
- Financial & Budget Management
- Revenue Analysis & Forecasting
- CAPEX & Cost Management
- Labour Legislation
- SHE Legislative Compliance
- Business Acumen
- SLA & Contract Management
- Business Partner Management
- People Leadership & Coaching
- Stakeholder Relationship Management
- Operational Risk & Governance
- Computer Proficiency
The profile places particular emphasis on Rooms & Yield Management, F&B product knowledge, Banqueting & Conferencing, financial management, business acumen, labour and SHE legislation, SLA management and coaching.
Candidature internationale : certains pays limitent l’accès aux candidatures depuis l’étranger. Si la page indique que l’offre n’est pas disponible dans votre région, essayez de postuler avec un compte candidat mentionnant une adresse locale dans le pays de l’offre.
