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# Hospitality Operations Director – FranschhoekMonday, 28 September, 2026Tanya Serra +27834584131FranschhoekAn exciting opportunity for an accomplished hospitality leader to take overall operational responsibility for a prestigious, multi-faceted hospitality destination in the heart of **Franschhoek**.This is a senior executive role for a commercially astute, hands-on leader who understands luxury hospitality, exceptional guest experiences and the importance of visible, inspiring leadership.**The Role** Leading the overall performance and guest experience across multiple hospitality divisions, including:• Restaurant & Wine Tasting • Events & Functions • Accommodation & Reservations • Leisure Activities • Hospitality Operations & Support FunctionsYou will work closely with senior management and departmental leaders to drive **operational excellence, commercial performance, service standards and continuous improvement**.**Key Focus Areas** • Lead and develop Hospitality HODs and management teams • Drive operational standards and service excellence • Oversee revenue, budgets, costs and profitability • Monitor guest experience and maintain strong on-the-floor visibility • Develop and implement SOPs and operational efficiencies • Oversee recruitment, training, performance and succession planning • Collaborate with Marketing, Revenue and Finance • Manage key partnerships, projects and business development opportunities • Ensure compliance, health & safety and operational risk management • Foster a positive, respectful and high-performing team culture**The Ideal Candidate** • 10–12+ years' hospitality operations experience • Minimum 5 years in a senior leadership / executive management role • Strong multi-department hospitality experience • Proven commercial and operational acumen • Luxury, boutique, wine estate or premium hospitality experience advantageous • Strong leadership, communication and people-management skills • Hands-on, visible and guest-focused • Commercially astute, highly organised and solutions-driven • A genuine passion for developing people and delivering exceptional experiences**A unique opportunity to lead, influence and elevate hospitality operations in one of South Africa's most celebrated wine destinations.****Franschhoek | Western Cape****To apply:** Please submit your CV to Tanya Serra Recruitment – tanya@tanyaserra.co.za
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