Hotel Manager

Hotel Manager Job Description

Summary: Responsible for the overall management of the hotel alongside the General Manager

Essential Functions:

• Oversee recruitment and training of new staff within the hotel, specifically with Front Desk, Rooms, and Housekeeping
• Support training and development of Hotel Management team
• Instrumental in running of the hotel, especially Rooms Department, providing support to management team and staff as needed.
• Comprehensive oversight of Hotel Operations –Front Office, Housekeeping, and Rooms department
• Work closely with Managing Director and Director of Finance in monthly P&L reviews, analysis, and department review meetings.
• Manage hotel administration in conjunction with Finance department: including Licenses, Permits, Insurance, etc.
• Key role in annual Budget process
• Handle Terminations and Disciplinary activity for Rooms Departments, and support these functions in other departments as needed.
• Implement weekly labor forecast reporting and reviews against forecasted revenue in order to manage real time changes to achieve efficiencies.
• Oversee IT issues and upgrades
• Support HR in administrative matters, including risk management and investigations
• Attend Management training and meetings as and when required, led these meetings when appropriate.
• Work with Managing Director to ensure rooms and staff costs are in line with monthly budgets
• Oversee all scheduling of managers and staff in Rooms department, specifically Front Desk, Rooms and Housekeeping and ensure adequate cover at all times.
• Support Managing Director in development and coordination of MOD program.
• Oversee daily and weekly reporting between Front Office and Housekeeping with upper management.
• Support Managing Director with hotel service recovery matters and guest issues
• Work with all managers to continuously improve service levels and standards.
• Facilitate communication between different departments to ensure smooth hotel operations
• Additional expansion of responsibilities where needed to complement Managing Director’s workload and focus to ensure smooth and profitable operations.

Guest Relations:

• Applies excellent guest relations skills when interacting with guests.
• Interacts with guests in a friendly and professional manner.
• Anticipates guest needs, demonstrating discretion and a sense of urgency, ensuring complete guest satisfaction, encouraging guests to return and make the Chateau their home away from home.
• Familiar and knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Responds to all guest requests for information and services in a timely manner.
• Treats guests and colleagues with courtesy and respect.
• Consistently maintains a positive attitude that ensures the best guest experience and a happy, respectful work environment.
• Recognizes returning guests, promoting an environment of warmth, exclusivity, and personalization.
• Handles all guest complaints according to Chateau Service Guidelines, notifies appropriate individuals immediately giving all relevant details.
• Adheres to hotel telephone etiquette, message, and call handling procedures.
• Reads departmental handover and bulletin board on a daily basis.
• Demonstrates ability to provide coverage in other hotel departments as directed.
• Completes special projects and duties as assigned.

General:

• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Informs and gets verbal consent of Directors or Managers for all breaks – meal break, 10 minute break, bathroom break.
• Demonstrates a friendly attitude to co-workers and all other hotel staff at all times.
• Informs and gets verbal consent from Director for all breaks, such as: meal break, 10 minute break.
• Notifies appropriate individual promptly and fully of any problems and/or unusual matters of significance.
• Is polite, friendly, and helpful to guests, management and fellow employees.
• Executes emergency procedures in accordance with hotel standards.
• Complies with required safety regulations and procedures.
• Complies with hotel standards, policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes.
• Complies with hotel uniform and grooming standards.

• Your work schedule will be determined by the needs of the business, including weekends and evening shifts up to and including closing time within the food & beverage operation or overnight work. In addition, your schedule may change at times based on these needs.

Skill Requirements:

• Bachelor's degree and/or 3 years' experience at House Manager level
• Knowledge of Opera and Seven Rooms
• Excellent Management Skills
• Passionate about the Hospitality Industry and Guest Relations
• Excellent communication skills with all departments
• Ability to problem solve
• Flexible – must possess the ability to move around the company if required
• Knowledge of health and safety standards

Equal Employment Opportunity

Chateau Marmont is an equal opportunity employer. The Company prohibits discrimination against any employee, applicant for employment, intern or volunteer based on the individual’s actual or perceived race (including traits associated with race, including but not limited to hair texture and protective hairstyles, which include but are not limited to braids, locs, and twists), color, religion, religious creed (including religious belief, observance, and dressing and/or grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, expressing breast milk, or related medical condition), reproductive health decision-making, gender, gender identity, gender expression, transgender status, age, citizenship, primary language, immigration status, genetic characteristics, genetic information, medical condition, disability, status as a special disabled veteran or veteran of the Vietnam era, past or present membership in the uniformed/military service, marital or domestic partnership status, sexual orientation, political activities/affiliations, declination of attendance at or participation in any meeting discussing the Company’s opinion on religious or political matters, off-duty marijuana use, any other factor prohibited by law, as applicable to the Company (“Special Characteristic”), or the intersectionality of two or more Special Characteristics.

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