General Manager (Hospitality) | Everhome Suites | Glendale, AZ Nouveau

About ARK Hospitality

At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what Relationships, Reputation, and Returns mean in hospitality.
We believe exceptional guest experiences begin with strong leadership, engaged teams, disciplined execution, and a culture built on service and accountability. ARK Hospitality manages and supports a growing portfolio of hotels and is committed to developing hospitality leaders who deliver meaningful results for guests, team members, owners, and communities.

About the Opportunity

ARK Hospitality is seeking a hands-on, service-driven General Manager to lead operations at Everhome Suites Glendale Sports & Entertainment District.
This modern, apartment-style extended-stay hotel is designed for guests staying a week, a month, or longer. Each suite includes a full kitchen, dedicated living and work areas, complimentary WiFi, and the everyday conveniences long-term travelers need to feel at home.
Located off State Route 101 and adjacent to Park West, the hotel is positioned near major sports, entertainment, military, healthcare, education, retail, and corporate demand generators, including:

• State Farm Stadium
• Luke Air Force Base
• Desert Diamond Casino – West Valley
• Park West shopping, dining, and entertainment
• St. Joseph’s Westgate Medical Center
• Arizona State University West Valley Campus
• Westgate Entertainment District
• Greater Phoenix business and leisure destinations

This is an excellent opportunity for an experienced hospitality leader who enjoys building high-performing teams, developing future leaders, creating memorable guest experiences, and driving strong financial results.

About Everhome Suites Glendale

Everhome Suites Glendale Sports & Entertainment District provides apartment-style accommodations with the convenience and reliability of hotel service.
Property amenities include:

• Full kitchens in every guest suite
• Complimentary high-speed WiFi
• Outdoor swimming pool
• 24-hour fitness center
• On-site meeting space
• Guest laundry facilities
• Homebase Market
• Complimentary parking
• Pet-friendly accommodations
• Convenient access to State Route 101
• Nearby shopping, dining, and entertainment at Park West

The property is designed to serve a diverse mix of extended-stay guests, including:

• Military personnel and families
• Healthcare professionals
• Corporate travelers
• Construction and project-based workers
• Relocation guests
• Sports and entertainment travelers
• Education-related travelers
• Guests requiring temporary or long-term accommodations

Position Summary

The General Manager is responsible for the leadership, performance, and overall success of the hotel.
This individual will oversee day-to-day operations, financial management, team development, guest satisfaction, property maintenance, sales support, safety, and brand compliance while ensuring the hotel meets ARK Hospitality’s standards of service and operational excellence.
The ideal candidate is a visible and engaged leader who is comfortable working alongside the team, solving problems, supporting guests, developing employees, and taking ownership of the hotel’s performance.
Key Responsibilities

Hotel Operations & Leadership

• Lead all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
• Maintain a visible leadership presence throughout the hotel and actively engage with guests and team members.
• Conduct daily operational reviews, team meetings, property walks, and shift check-ins.
• Recruit, hire, train, coach, schedule, and develop hotel team members.
• Establish clear expectations and hold team members accountable for performance, service, attendance, and brand standards.
• Build a positive, inclusive, and service-focused culture centered on teamwork, communication, and guest satisfaction.
• Support leadership development and succession planning for high-performing team members.
• Ensure staffing levels and labor schedules align with occupancy, guest needs, and financial objectives.

Financial Management

• Manage hotel budgets, forecasting, payroll, labor expenses, purchasing, and operational costs.
• Monitor key hotel-performance indicators, including:
  • Occupancy
  • Average Daily Rate
  • Revenue per Available Room
  • Length of Stay
  • Labor Productivity
  • Guest Satisfaction
  • Profitability
• Review daily, weekly, and monthly financial and operational reports.
• Identify revenue opportunities and implement strategies to improve performance.
• Control expenses while maintaining service, cleanliness, safety, and operational standards.
• Oversee banking, cash handling, purchasing, inventory, and administrative controls.
• Partner with ARK Hospitality leadership to achieve ownership objectives and financial targets.

Guest Experience

• Ensure exceptional guest-service standards are consistently maintained across all departments.
• Create a welcoming environment that encourages repeat business and long-term guest loyalty.
• Respond promptly and professionally to guest concerns and service-recovery situations.
• Monitor guest feedback, surveys, online reviews, and reputation-management scores.
• Develop action plans to address recurring guest concerns and improve service delivery.
• Ensure extended-stay guests receive consistent support throughout longer-duration stays.

Property Maintenance & Quality Assurance

• Ensure the hotel remains clean, safe, secure, and well maintained.
• Conduct routine inspections of guest suites, public areas, exterior spaces, mechanical areas, and back-of-house operations.
• Partner with maintenance teams, vendors, and contractors to address preventive and corrective maintenance needs.
• Protect property assets by maintaining effective inventory, key-control, security, and risk-management procedures.
• Oversee life-safety programs, emergency procedures, and incident-reporting requirements.
• Ensure compliance with brand standards, quality-assurance expectations, licensing requirements, and applicable regulations.

Sales & Community Engagement

• Support local sales and business-development initiatives that drive occupancy, ADR, and long-term room-night production.
• Build relationships with Glendale-area demand generators, including:
  • Luke Air Force Base and military-related organizations
  • Healthcare employers and medical travelers
  • Corporate offices and local employers
  • Construction companies and project-based businesses
  • Relocation and temporary-housing providers
  • Sports and entertainment organizations
  • Universities and educational institutions
• Partner with sales and revenue-management leadership to identify need periods and maximize hotel performance.
• Participate in community, networking, and client events when appropriate.
• Ensure hotel operations can successfully deliver on commitments made to corporate and extended-stay accounts.

Brand Compliance & Company Standards

• Maintain compliance with applicable hotel-brand standards and ARK Hospitality policies.
• Prepare for and participate in quality-assurance inspections and operational audits.
• Complete required brand and company training.
• Maintain accurate employee, guest, financial, safety, and property records.
• Implement corrective action promptly when performance or compliance standards are not met.

Requirements

Required Qualifications

• Previous hotel leadership experience as a:
  • General Manager
  • Assistant General Manager
  • Operations Manager
  • Hotel Department Head with broad operational responsibility
• Strong understanding of hotel operations, guest service, team leadership, and property management.
• Experience managing or contributing to budgets, forecasting, payroll, labor costs, expense controls, and financial performance.
• Demonstrated ability to recruit, train, coach, and hold team members accountable.
• Strong communication, leadership, organizational, and interpersonal skills.
• Ability to build productive relationships with guests, employees, owners, vendors, clients, and community partners.
• Ability to analyze hotel-performance metrics and implement practical improvement plans.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
• Valid driver’s license and reliable transportation.
• Ability to occasionally lift and move up to 25 pounds.

Preferred Qualifications

• Extended-stay hotel leadership experience.
• Experience managing a select-service or focused-service hotel.
• Experience with Everhome Suites, WoodSpring Suites, Home2 Suites, Candlewood Suites, Staybridge Suites, Homewood Suites, TownePlace Suites, Residence Inn, or a comparable extended-stay concept.
• Choice Hotels experience or familiarity with Choice brand standards and systems.
• Experience with hotel openings, newly built properties, ramp-up environments, renovations, or property-improvement projects.
• Experience leading multiple hotel departments.
• Experience with:
  • Occupancy management
  • ADR and RevPAR strategy
  • Extended-stay guest retention
  • Labor planning
  • Revenue forecasting
  • Hotel profitability initiatives
• Familiarity with property-management systems, revenue-management tools, guest-feedback platforms, and hotel financial-reporting systems.
• Bachelor’s degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field preferred.
• Equivalent hospitality leadership experience may be considered in place of a degree.

Leadership Competencies

• Hands-On Leadership
• Team Development
• Operational Accountability
• Financial Management
• Guest-Service Excellence
• Problem Solving
• Revenue Awareness
• Labor Management
• Conflict Resolution
• Change Management
• Community Engagement
• Brand Compliance
• Strategic Planning
• Cross-Department Communication

Technology Experience Preferred

Experience with hospitality and business technology platforms is preferred, including:

• ChoiceADVANTAGE or comparable property-management systems
• Hotel revenue-management platforms
• Guest-satisfaction and reputation-management systems
• Hotel financial-reporting tools
• Labor and scheduling systems
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint

Benefits

Compensation

• $75,000–$80,000 Base Salary
• Career advancement opportunities within a growing hospitality organization
• Ongoing professional and leadership development
• Collaborative support from experienced hospitality leadership

Benefits Package

ARK Hospitality offers a comprehensive benefits package designed to support team members and their families, including:

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Professional-development opportunities
• Ongoing training and leadership development
• Continuing-education support
• Wellness programs
• Community-involvement opportunities
• Collaborative and team-driven culture

Why Join ARK Hospitality?

This opportunity provides the ability to lead a modern extended-stay property in one of the West Valley’s most active sports, entertainment, military, healthcare, and commercial markets.
The General Manager will have a direct impact on:

• Hotel culture
• Guest satisfaction
• Team development
• Market reputation
• Financial performance
• Long-term property success

If you are a hospitality leader who enjoys building teams, improving hotel performance, developing future leaders, and creating a place where extended-stay guests can feel at home, we encourage you to apply.

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