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About the Role
Our client, a highly-regarded boutique hotel located in **Benoni, Gauteng, ZA**, is seeking a visionary and results-driven General Manager. This senior leadership position is responsible for the overall success of the hotel, overseeing all departments including operations, sales, marketing, finance, and guest services. The ideal candidate will possess a proven track record in hotel management, a passion for delivering exceptional guest experiences, and a strategic mindset to drive profitability and growth within the competitive **Hospitality & Tourism** sector. This is a significant opportunity to lead a well-established property in **Benoni** and shape its future trajectory. We are looking for an inspirational leader who can motivate teams, enhance the guest experience, and ensure the hotel's continued success and reputation. The focus will be on operational excellence and strategic development.
Key Responsibilities
- Direct and oversee all hotel operations, ensuring efficiency, quality, and guest satisfaction across all departments.
- Develop and implement strategic business plans to achieve revenue and profitability goals.
- Manage budgets, control expenses, and ensure optimal financial performance of the hotel.
- Lead, motivate, and develop the hotel's management team and staff, fostering a culture of service excellence.
- Oversee sales and marketing efforts to maximize occupancy and revenue.
- Ensure compliance with all legal requirements, safety standards, and company policies.
- Maintain high standards of property maintenance, cleanliness, and aesthetic appeal.
- Handle escalated guest complaints and ensure prompt, satisfactory resolutions.
- Build and maintain strong relationships with local community stakeholders and business partners.
- Stay abreast of industry trends and competitor activities to identify opportunities and challenges.
Requirements
- Minimum of 8 years of progressive experience in hotel management, with at least 5 years in a General Manager role, preferably in boutique hotels.
- Demonstrated success in driving revenue, controlling costs, and improving profitability.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, sales, marketing, and financial management.
- Experience with property management systems (PMS) and hotel operating software.
- Ability to think strategically and implement effective business plans.
- Excellent problem-solving and decision-making abilities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is essential.
- Must be available to work flexible hours, including evenings, weekends, and holidays as needed.
Benefits
Our client offers a highly competitive executive salary package, commensurate with experience, and a comprehensive benefits plan including medical aid, performance bonuses, and a retirement annuity. This is a key leadership role in **Benoni** **Hospitality & Tourism** sector with significant career advancement prospects. You will have the autonomy to lead and innovate within a prestigious property. We foster a professional and supportive work environment in **Gauteng**, encouraging continuous learning and development.
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