Commercial Director

Job Description

Job description:

Oversee the Sales, Marketing, Catering and Convention Services Departments to achieve and exceed segment revenue goals for the hotel, while maximizing profitability and protecting the integrity of the guest experience.

Reports to: General Manager

Essential Functions:

• Responsible for ensuring that all policies, procedures and guidelines are followed by heartists of the department.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for heartists in the department.
• Provides the necessary training, motivation, and leadership for all heartists in the department.
• Participates in the interview process and is responsible for hiring all heartists in the department.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Catering & Convention Services Department.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Budgets, manages and forecasts departmental expenses.
• Prepares annual budgets as directed by Corporate and General Manager.
• Responsible for PNL for S&M and is able to create presentations to ownership and hotel.
• Responsible to manage revenue management for the hotel in accordance with corporate guidelines.
• Represents the hotel at industry conferences and trade shows.
• Establishes a rapport with key individuals at other hotels, CVB, Chamber of Commerce, Visit Florida and other like organizations.
• Attends Daily Stand-Up, Staff, Forecast, and Executive Committee Meetings.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Attends out-of-hotel meetings as required.
• Conducts daily business and weekly GRC review and bi-weekly department meetings.
• Follows company policies to include grooming, attendance, etc.
• As the department leader, inspires all heartists and is seeing as an example.
• Any other junction designated by management.
• Conducts site inspections, pre and post conference meetings.
• Responsible for sales and marketing efforts for an independent 275-room hotel located in the business district of Miami
• Creation of marketing campaigns in line with Novotel brand messaging through social media, print media and digital media
• Lead and manage PR team to promote hotel through media placements, social media influencers and industry periodicals

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