General Manager

We are seeking an experienced and highly motivated Hotel Manager to oversee the day-to-day operations of Palazzo De Noha, a boutique four stars hotel in Lecce awarded in 2024 with 1 Key from Michelin Guide. This historic property with modern updates boasts a collection of 14 guest rooms and suites overlooking our private terraces and the streets of the old town. A private parking is available for our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: – **Guest Experience & Relations**: – Lead and manage the guest experience to ensure exceptional service standards.
– Greet, meet, and farewell guests ensuring their needs are anticipated and met with the utmost professionalism.
– Handle guest complaints and feedback tactfully, ensuring satisfaction and alignment with the hotel's high standards.
– **Operational Management**: – Oversee the daily operations of the hotel.
– Ensure smooth functioning of all departments by coordinating and supervising the staff, ensuring all policies and procedures are followed.
– Manage and monitor KPIs, schedules, and budgets to ensure operational efficiency and financial performance.
– Supervise the scheduling and performance of housekeeping, maintenance, and other staff.
– Inspecting all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
– Ensure clear communication across all departments and with external stakeholders.
– **Team Leadership & Development**: – Lead and develop a dynamic team, providing ongoing training and development to maintain high service standards.
– Manage all employee-related activities, including recruitment, performance evaluations, and disciplinary matters.
– **Financial & Sustainability Management**: – Implement processes and systems to control costs, maximize revenue, and ensure profitability.
– Oversee the sustainability initiatives, ensuring the hotel meets all safety and hygiene standards. **Minimum Qualifications (Knowledge, Skills, and Abilities)**
– Minimum of 3-5 years of experience in a similar position within luxury hospitality brands.
– Strong knowledge of Front Office, Concierge, F&B, Housekeeping, and Laundry operations.
– Proven experience in managing teams and driving operational excellence.
– Hospitality degree or equivalent, with a thorough understanding of luxury service techniques and trends.
– Proficiency in Microsoft Office and hospitality management software.
– Fluent in English and Italian; knowledge of an additional European language is a plus.
– Excellent communication skills (verbal, written, and non-verbal).
– Strong organizational, interpersonal, and leadership skills.
– Ability to work in a fast-paced environment and handle multiple tasks efficiently.
– Flexibility to work weekends and adapt to changing schedules. Domande di preselezione: – Automunito? Esperienza: – Direttore F&B/Room division manager strutture 4-5*
– Resident manager, operation manager, GM strutture 4-5* Lingua: – Italiano (Obbligatorio)
– Inglese (Obbligatorio) Contratto di lavoro: Tempo pieno, Tempo indeterminato Benefit: – Cellulare aziendale
– Parcheggio libero Disponibilità: – Festivo
– Weekend Retribuzione supplementare: – Premio di produzione
– Quattordicesima
– Tredicesima Data di inizio prevista: 02/12/2024

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