Director of Food & Beverage

Job Description

THE MISSION

You are the heartbeat of Mama’s dining and drinking experiences ️✨ — the creative force behind every restaurant, bar, and social moment.

As our Director of Food & Beverage, you don’t just run outlets—you create energy, atmosphere, and unforgettable experiences that keep guests coming back for more

You lead from the floor, not the office, turning every service into a show and every team member into a performer

Here’s what you’ll be responsible for:

• F&B Visionary ️✨
  Define and deliver a bold, creative, and commercially strong F&B strategy aligned with Mama’s lifestyle concept
  Bring innovation to menus, concepts, events, and activations
• Experience Curator
  Create vibrant dining and bar experiences that reflect the energy of Cape Town and Mama’s brand personality
  Ensure every guest experience is memorable, social, and shareable
• Operations Leader ⚡
  Oversee all F&B outlets including restaurants, bars, events, and in-room dining
  Ensure smooth daily operations, high service standards, and consistency across all venues
• Commercial Driver
  Maximize revenue, profitability, and cost control across all F&B operations
  Monitor performance, budgets, and KPIs while driving sustainable growth
• Team Inspirer
  Lead, coach, and develop large, diverse F&B teams
  Build a high-energy, motivated culture focused on service excellence and personality
• Collaboration Champion
  Work closely with Culinary, Rooms, Sales, and Marketing teams to create integrated guest experiences
  Align F&B activations with hotel events and brand storytelling
• Quality & Standards Guardian ️
  Maintain Mama’s signature standards across service, product, presentation, and ambiance
  Ensure consistency while keeping creativity alive
• Event & Activation Leader
  Drive events, pop-ups, themed nights, and activations that position Mama as a social hotspot
  Make every moment visible, exciting, and profitable

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