Director of Hospitality

POSITION: Director of Hospitality

Reports to: Executive Director

FLSA Status: Exempt

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. Position Summary: The Director of Hospitality is responsible for creating and delivering a best-in-class independent living experience that emphasizes lifestyle, service excellence, and resident satisfaction. This role oversees all hospitality-driven functions—including dining, housekeeping, life enrichment, concierge services, and resident engagement—to ensure a vibrant, engaging, and service-oriented environment.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision.
• Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose
• Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning)
• Foster a hospitality-first culture focused on personalization and proactive service delivery
• Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics
• Oversee daily operations of:

o Dining services o Housekeeping and laundry

o Concierge/front desk services

o Life enrichment and activities

• Ensure consistent delivery of high-quality service standards across all departments
• Collaborate with department leaders to create seamless, resident-centered service experiences
• Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience
• Promote flexible dining options, resident choice, and elevated service standards
• Monitor satisfaction scores and implement continuous improvement initiatives
• Recruit, develop, and lead a high-performing hospitality team
• Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building
• Foster a culture of accountability, recognition, and continuous improvement
• Ensure proper staffing levels aligned with service expectations
• Serve as a visible leader, building strong relationships with residents and families
• Address concerns proactively and resolve issues with a service recovery mindset
• Facilitate resident meetings, councils, and feedback sessions
• Develop and manage departmental budgets

EXPERIENCE, QUALIFICATIONS & SKILLS:

• Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred)
• 5+ years of leadership experience in:
• Senior living (Independent Living preferred), or
• Hospitality, hotel/resort management, or lifestyle-focused environments
• Demonstrated experience leading multi-department operations
• Strong understanding of hospitality principles applied to senior living
• Proven ability to create engaging, lifestyle-driven resident experiences
• Exceptional leadership, communication, and relationship-building skills
• Financial acumen with experience managing budgets and optimizing operations
• Passion for delivering high-touch, personalized service

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside
• Sit – sit infrequently
• Lift – constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds
• Carry – constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds
• Push – constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses
• Hear – Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.

Salary Description
$80,000-$85,000 BOE

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