General Manager

Description

General Manager – Hampton Inn by Hilton | Metairie, LA
Lead a Hilton Hotel in the Heart of Greater New Orleans

Ready to run your own hotel in one of the most exciting markets in the South?

A&R Hospitality is hiring a General Manager to lead the Hampton Inn by Hilton in Metairie, Louisiana, minutes from New Orleans, Louis Armstrong International Airport, and the Superdome.

This is a hands-on leadership role for someone who loves being on the floor, building a great team, and running a clean, profitable, guest-focused hotel. You'll have the strength of the Hilton brand behind you and the support of an experienced hospitality company.

Why This Role Is Different
Metairie gives you a market with demand all year: corporate travel, airline and airport business, youth sports, medical visitors, weddings, and the major events that fill the whole city, including Mardi Gras, Jazz Fest, the Sugar Bowl, and Saints games.

As General Manager, you'll own the results. You'll lead your team, deliver the Hampton guest experience, control costs, and grow revenue in a competitive suburban market. You'll report to A&R's Regional Director of Operations, with real support and room to lead.

What You'll Own

Hotel Operations & Brand Standards

• Oversee day-to-day operations across Front Desk, Housekeeping, Maintenance, and breakfast service
• Deliver the Hampton by Hilton guest experience and meet all Hilton brand standards
• Prepare for Hilton quality assurance audits and make sure corrective actions are completed on time
• Ensure compliance with A&R company policies, Standard Operating Procedures, and safety and regulatory requirements

Leadership & Team Development

• Lead a lean, cross-functional team, often managing multiple departments directly
• Recruit, hire, train, schedule, and develop associates
• Set clear expectations, hold your team accountable, and recognize strong performance
• Address employee relations concerns promptly and in partnership with Human Resources
• Build a culture of teamwork, ownership, and service excellence

P&L Management & Cost Control

• Own the hotel's P&L and financial performance
• Drive labor management, cost control, and expense management to maximize GOP and NOI
• Manage payroll, utilities, and operating expenses against budget
• Execute the hotel's annual business plan and budget

Revenue & Market Performance

• Partner with sales and revenue management to execute pricing and revenue strategies
• Monitor occupancy, ADR, RevPAR, and market share (STR/CoStar) against the competitive set
• Build local business with corporate accounts, airlines, sports teams, medical facilities, and event demand
• Get the most from the Hilton Honors program and Hilton's distribution channels

Guest Experience

• Deliver a consistent, positive guest experience at every touchpoint
• Resolve guest issues quickly and professionally
• Monitor guest satisfaction scores and online reviews, and act on feedback
• Maintain strong Hilton guest satisfaction results

Property & Asset Management

• Keep the hotel clean, well-maintained, and in good repair
• Oversee preventative maintenance programs and vendor relationships
• Protect company assets and maintain inventory controls
• Lead hurricane preparedness and storm recovery for the property and team

Reporting & Administration

• Prepare and submit required reports accurately and on time
• Track key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction scores, and labor and operating cost ratios
• Maintain accurate documentation and records

What Success Looks Like

• The hotel beats budget and grows its share of the Metairie market
• Hilton quality audits are passed with strong results
• Guest satisfaction scores and online reviews climb
• Labor and costs stay on target, even during big-event surges
• Your team is stable, well-trained, and proud of the hotel

Requirements

• 2–3+ years of hotel operations experience
• Prior supervisory or hotel management experience
• Strong understanding of front desk and housekeeping operations
• Proven ability to manage costs and run a lean operation
• Excellent communication and organizational skills
• Flexibility to work weekends, holidays, and extended hours, with on-call availability

Preferred
General Manager experience at a branded limited-service hotel • Hilton or Hampton Inn experience • Familiarity with Hilton OnQ or other hotel PMS systems • Experience with lean staffing models • New Orleans–area market experience • Hurricane preparedness experience

Why A&R Hospitality

• Your own hotel. Lead a Hampton Inn with full accountability and real authority
• The power of Hilton. One of the most trusted hotel brands in the world, backed by Hilton Honors
• A market with energy. Greater New Orleans brings year-round demand and some of the biggest events in the country
• Room to grow. Join a growing hospitality company that develops its leaders

Total Compensation & Benefits
Salary: Competitive, based on experience

You'll be eligible for the following benefits and incentives, each subject to applicable policies, eligibility requirements, and future changes:

• Health coverage: Medical, dental, and vision for you and eligible dependents, starting the 1st of the month after 60 days of employment
• 401(k) plan: Eligible after six months
• Paid time off: Accrues based on years of service and is available after 90 days
• Paid holidays: Company-paid holidays per the published schedule
• Supplemental insurance: Optional programs through Principal
• Telehealth: Low-cost virtual care through Recuro
• Employee Assistance Program: Confidential support for you and your family
• Expense reimbursement: For approved business expenses

The Details

• Location: On-site at the Hampton Inn by Hilton, Metairie, LA
• Schedule: Full-time, salaried exempt. Flexible schedule including weekends, holidays, and extended hours as needed, with on-call availability
• Reports to: Regional Director of Operations

To be considered, your resume must list every hotel where you have worked in a management role, including the hotel name or brand, city and state, your title, and your dates in the role. Applications without this information may not be reviewed.

This is not a remote role. If you're ready to lead a Hilton hotel in Greater New Orleans, apply today.

A&R Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Reasonable accommodations are available for qualified individuals with disabilities. The selected candidate will be required to sign a non-disclosure agreement.

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Qualifications

What We’re Looking For:

• Minimum 3 years of hotel operations experience
• At least 1 year in a GM or AGM leadership role
• Strong leadership, communication, and team building skills
• Proven success in revenue management and financial performance
• Hilton or major brand experience strongly preferred
• High emotional intelligence and sound decision making
• Ability to work weekends/holidays based on hotel demand
• Bachelor’s degree in Hospitality or related field preferred

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