General Manager Nouveau

About the Company

Mangia's is Italy's hotel group born to tell the story of the authentic Italian vacanza. Across 17 properties in Sicily and Sardinia — Resorts, MClubs and Grand Hotel — we accompany our guests through an experience that blends the taste of Italian tradition. Joining Mangia's means becoming part of a growing company, rooted in its territory yet with an international outlook, where every person contributes to building a hospitality that is authentic, elegant and sustainable.

About the Role

This role carries full responsibility for the operational, commercial and financial management of an urban luxury Group property, a member of the Leading Hotels of the World (LHW) consortium. The General Manager provides leadership, vision and strategic direction to continuously raise service standards, ensuring an elevated guest experience and strong financial performance, while retaining full operational autonomy and upholding the exacting quality standards required by the LHW, in line with the Group’s values — Italian Taste, Biophilic Design, Sustainability, People.

Responsibilities

Leadership & Culture

• Acts as a role model for the team, embodying the Group's values — Italian Taste, Biophilic Design, Sustainability, People — and the personalised service philosophy typical of the LHW network.
• Provides inspirational leadership, clear vision and direction to the team, ensuring full delivery of the Group's brand, values and vision, and creating an outstanding experience for guests and colleagues.
• Steers the management team in the right direction, driving it to perform at its highest level, including the achievement of stated operational and profitability goals.
• Maintains an image of professional senior management towards guests, colleagues and the property.

Operations & Quality Standards

• Oversees and manages all aspects of the property, ensuring the whole team strictly adheres to the policies and Standard Operating Procedures set by the property and Corporate/HQ.
• Is responsible for establishing and executing sustainable operating initiatives across all functions, in line with the business direction and the Group's Sustainability pillar.
• Recognises the importance of LHW's Leading Quality Assurance (LQA) standards and coordinates with the Training Manager to implement the initiatives needed to ensure strict compliance and deliver stellar audit performance.

Financial & Commercial Performance

• Maintains a strategic overview and plans ahead to capitalise on all available revenue-generating opportunities.
• Directs the development and execution of strategic sales, marketing and revenue management initiatives to maximise market positioning, leveraging the LHW network.
• Reviews and approves the property's annual operating budget.
• Monitors the property's performance through internal and external audits and financial reports, proposing initiatives to address challenges and enhance business performance.

People & Stakeholders

• Is a member of the property's Executive Committee and contributes to the preparation and development of the property's strategic and business plan.
• Serves as a key change manager for initiatives with high colleague impact, staying current with ever-changing industry trends.
• Attends owners' meetings as a member of the property's Executive Committee, providing context on performance results and demonstrating a clear understanding of owner priorities and of Corporate/HQ.
• Maintains a smooth flow of information between the property and Corporate/HQ.
• Takes part in all interview processes to ensure the best selection of talent for the organisation.
• Provides effective performance feedback through recognition, rewards and, when necessary, disciplinary action, with the support of Human Resources.

Qualifications

• Bachelor's or Master's degree in Business Administration; a degree in Hospitality Management or Hotel Management is preferred.
• 8-10+ years of progressive managerial experience in luxury/upper-upscale hotels, ideally in an urban setting, including at least 3-5 years as General Manager.
• Prior experience in a hotel affiliated with an international consortium or brand (e.g. LHW or similar) is a strong plus.
• Business-savvy leader with demonstrated financial acumen and a track record of strong P&L results.
• Fluent Italian and English, written and spoken; a third language (French or German) is a plus.
• A genuine flair for personalised service and an understanding of the sophisticated needs of the luxury market.
• Strong strategic decision-making, with a proven track record in guest satisfaction, operational excellence and team engagement.
• An effective communicator, able to motivate and positively influence colleagues.

Preferred Skills

• Experience in managing luxury hotel operations.
• Strong networking skills within the hospitality industry.

WHAT WE OFFER

• The opportunity to join a fast-growing Italian upper-upscale hotel group, with 17 properties across Sicily and Sardinia.
• Exposure to a global network of independent luxury hotels and its standards of excellence.
• A workplace built on Italian Taste, Biophilic Design, Sustainability and People.

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