General Manager – Hotel Indigo Silverthorne

The General Manager is responsible for the overall leadership, operation, and financial performance of the Hotel Indigo Silverthorne. This position serves as the primary leader of the hotel, driving exceptional guest experiences, operational excellence, associate engagement, and profitability while ensuring the property consistently reflects the unique character and spirit of the Hotel Indigo brand.

Located in the heart of Silverthorne, Colorado, the hotel operates in a dynamic mountain destination where service, hospitality, and attention to detail are critical to success. The General Manager will lead all aspects of hotel operations, including Rooms, Sales, Engineering, Housekeeping, and administrative functions, while developing a high-performing team and maintaining strong relationships with guests, ownership, brand partners, and the local community. 

Responsibilities

• Represent the hotel in a professional, knowledgeable and eloquent manner.

• Ensure compliance with all Brand standards.

• Ensure compliance with all Lexima standards as outlined in the Employee Handbook.

• Maintain an impeccably clean, safe and inviting atmosphere inside and out.

• Develop and execute both a short and long term operating plan to meet or exceed budgeted fiscal performance goals.

• Attend monthly property review meeting to report on hotel performance.

• Ensure an operating environment that will maximize guest satisfaction.

• Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews.

  Respond to all reviews and initiate corrective action when necessary.

• Establish a presence in the community through participation in local events, associations and community service projects.

• Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.

• Perform sales duties or work closely with the Sales team to set and achieve local account and group business sales objectives.

• Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.

• Create and maintain a pleasant, safe and mutually respectful work environment. Continually interact with and motivate all staff members.

• Establish and maintain a comprehensive preventative maintenance program.

Qualifications

• A Bachelor's Degree in Hotel/Restaurant Management or Business preferred.

• Previous General Manager experience is preferred.

• 2-5 years as Assistant General Manager or other hotel management role . 

• Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.

• Effective oral and written communication skills.

• Must be able to work a flexible work schedule as the hours for this management position will vary.

Benefits

• Medical Insurance

• Dental/Vision Insurance

• 401k + Employer Match

• Employer Paid Disability & Life Insurance

• Paid Time Off

• Brand Discounts

Lexima is an EEO Employer – M/F/Disability/Protected Veteran Status

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