Hotel Manager

Job Description

Lead the next chapter at the Castle in the City.

An iconic landmark in the heart of downtown Vancouver, Fairmont Hotel Vancouver brings together timeless elegance, exceptional dining and warm, thoughtful hospitality.

As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational expertise and business judgment will help our teams achieve strong results while preserving the character that makes Hotel Vancouver special.

Reporting to the General Manager, you will be a key member of the Executive Committee.

What's In It for You

• An inclusive, empowering, and positive workplace where people are at the heart of everything we do
• Competitive annual salary starting from $185,000/-, commensurate with qualifications and experience
• Comprehensive benefits including health, dental, vision, life, disability, and paramedical coverage (subject to eligibility)
• Company-matched pension plan, with access to our Group Registered Retirement Savings Plan
• Paid time off including vacation, statutory holidays, and paid birthday leave
• Complimentary duty meals and dry cleaning of business attire
• Monthly TransLink reimbursement or complimentary parking
• Complimentary hotel stay with breakfast for two through our Be Our Guest program
• Colleague rates at Accor hotels worldwide for you and your family
• Exclusive Pacific Northwest Food & Beverage Discount Program
• Learning and development opportunities through Accor Academies
• Opportunities to make a meaningful impact through our sustainability and community initiatives

What You Will Be Doing:

Executive Leadership & Operational Performance

• Partner with the General Manager in the overall management and strategic direction of the hotel, assuming their responsibilities when designated.
• Lead operational departments, including Rooms Division, Food & Beverage, and Security, through their respective leaders.
• Establish clear priorities and hold department heads accountable for service quality, financial performance and colleague engagement.
• Maintain a visible presence throughout the hotel, engaging with guests and colleagues and identifying opportunities to improve operations.
• Lead operational briefings and meetings, ensuring coordinated decisions, effective communication and timely follow-through.
• Conduct regular front-of-house and back-of-house inspections to assess cleanliness, maintenance, service delivery and operational readiness.
• Anticipate business demands and align resources to support occupancy, group business, banquets, special events and seasonal priorities.

Guest Experience & Luxury Service

• Champion warm, professional and engaging service that reflects Fairmont standards and the distinctive character of Hotel Vancouver.
• Lead consistent guest experiences across accommodation, dining, Afternoon Tea, banquets and other hotel services.
• Translate guest feedback, reputation-management results and quality assessments into measurable service improvements.
• Ensure departmental readiness for brand audits and applicable luxury service evaluations, including LQA assessments.
• Oversee significant guest concerns, ensuring effective service recovery and actions to prevent recurrence.
• Strengthen collaboration between departments to deliver seamless experiences for individual travelers, groups, event clients and VIP guests.

Financial & Commercial Performance

• Partner with the General Manager in developing and delivering the annual operating budget, business plan and capital plan.
• Ensure accurate departmental forecasts and hold operational leaders accountable for budgets, productivity and financial targets.
• Review operating statements with Finance and department heads, identifying trends and implementing corrective action.
• Balance labor deployment, purchasing and operating costs with guest expectations and business demand.
• Collaborate with Sales & Marketing and Revenue Management to align operational delivery with commercial opportunities.
• Drive operational initiatives that support revenue growth, profitability and an enhanced guest offering.
• Ensure purchasing, contracts and capital expenditure requests comply with financial controls and delegated approval limits.

People Leadership & Labor Relations

• Foster a respectful, inclusive culture that encourages accountability, collaboration and service excellence.
• Coach and develop department heads, strengthening leadership capability and succession planning.
• Play an active role in recruiting, onboarding and developing operational leaders.
• Partner with People & Culture on workforce planning, colleague engagement, performance management and talent development.
• Ensure operational decisions reflect applicable Collective Agreement requirements, working closely with People & Culture and department leaders.
• Build constructive relationships with union representatives and support the timely resolution of workplace concerns.
• Lead operational change with clear communication and consideration for colleague impact and applicable consultation requirements.

Asset Care & Project Delivery

• Partner with Engineering and operational leaders to maintain hotel facilities, equipment and guest-facing spaces.
• Ensure preventive maintenance and operational deficiencies receive appropriate attention and timely follow-through.
• Coordinate operational planning for renovations, capital projects and facility improvements, minimizing disruption to guests and colleagues.
• Support improvements that respect the hotel’s heritage character while enhancing functionality and guest experience.
• Champion responsible resource use and the hotel’s sustainability initiatives.

Safety, Security & Business Continuity

• Lead operational emergency preparedness, workplace safety, security and business continuity in partnership with departmental leaders.
• Ensure hazards and deficiencies are addressed and corrective actions are completed.
• Oversee operational readiness through emergency planning, training and exercises.
• Lead operational responses to significant incidents within delegated authority, ensuring timely reporting and escalation.
• Coordinate recovery measures to restore service and maintain business continuity following disruptions.

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