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ABOUT OETKER COLLECTION- Oetker Collection is an exceptional portfolio of Masterpiece Hotels, Estates and Villas in Europe, the UK, Brazil and the Caribbean.Located in the world’s most desirable destinations, each property is a landmark and an icon of elegance, blending legendary hospitality with genuine family spirit that is unique to Oetker Collection. Carrying on a refined legacy in hosting that originated in 1872, the Collection’s mission is to preserve and extend its unparalleled standards through acquisition and management of one-of-a-kind properties.The current portfolio includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri, and more than 150 private villas and estates around the globe.POSITION DETAILS**Contract**:
***01. Permanent**:
**Masterpiece Location**:
***Capri, Italy POSITION PROFILE**Position Profile**: – Effective, hands-on management, leadership and direction of the hotel in all aspects of operations; maximizing the balance between Team members, Guest and Owner satisfaction.
– Leads Team Members according to brand standards and core guidelines, inspires a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality
– Ensures delivery of 5 star experience to guests
– Leads the development, implementation and monitoring of pre-opening financial and operational plans for the hotel, with ongoing management thereafter opening
– Overall financial accountability to oversee divisional and departmental budgets, provide input and implement strategies to achieve planned profitability, generate additional revenues, cost control, effectively manage labor costs and maximize GOP
– Develops and Implements strategies to maximize RevPar and divisional profitability
– Participates in recruitment, leads Team members and effectively coach, motivate, recognize, communicate, provide feedback and conduct performance correction if required
– Promotes a positive, professional image of the hotel in all owner, guest, client, supplier, contractor and industry interactions, and takes an active leadership role in an industry association plus one local tourism/hospitality industry initiative, annually
– Oversees standards of cleanliness, maintenance and presentation plus safety of all areas of the hotel through personal inspections and ultimately ensures deficiencies are resolved, taking the lead with regards to hotel Emergency procedures
– Undertakes proactive measures to determine satisfaction levels amongst guests and Team members in the hotel, responds to complaints, monitors and leads recovery activities related to negative guest comments on behalf of the General Manager
– Effectively directs communication efforts within the hotel and provides leadership and support to Division and Department Heads with a special focus on Food & Beverage
– Represents the hotel General Manager, in their absence
– Undertakes other ad hoc related responsibilities, as required
– COMPETENCIES & CRITICAL SKILLS- Drives results – Strives for service excellence throughout the hotel with exceptional attention to detail
– Project Management – Able to effectively manage multiple projects, maintain focus under pressure and constant change, provide strategic input and direction in a collaborative manner, effectively leading others in goal delivery, particularly in pre-opening stages of the hotel business and financial expertise
– Demonstrates financial acumen, exceptional knowledge of 5 star Food & Beverage operations, and operates within established hotel practices, policies and procedures
– Approachability – Strong personal presence, positive, energetic, upbeat and highly visible/approachable to Owners, Guests, Team Members, Managers, Executives
– Decision making and problem solving – Delegates effectively, responds promptly and reasonably when making decisions, ultimately ensuring successful problem resolution
– Exceptional leadership – Visionary leadership, inspiring employee commitment, loyalty and motivation though progressive workplace practices that foster teamwork, open communication, safety, respect, genuine kindness
– Minimum 3 years previous work experience in a similar capacity with an international world-class hotel designated at no less than 5 stars, mandatory
– Degree in Hotel Administration and Management or equivalent
– Pre-Opening experience, essential **BENEFITS**:
We invite you to join our team of fine hoteliers!
– Oetker Collection offers an excellent remuneration package, career and development opportunities and most importantly a genuine family environment.
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