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At Sonesta Oyster Point San Francisco, we are committed to delivering exceptional guest experiences through outstanding service, operational excellence, and a culture of hospitality. We are seeking an experience and motived Operational Manager to oversee our Housekeeping and Maintenance operations while supporting the General Manager in driving overall hotel performance.
This leadership position is responsible for ensuring the hotel's physical condition, cleanliness, safety, and operational readiness. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment and is passionate about team development, asset protection, and operational efficiency.
Position Summary
The operational Manager oversees the daily operations of the Housekeeping and Maintenance departments, ensuring the hotel maintains the highest standards of cleanliness, safety, and functionality, This role is responsible for protecting hotel assets through preventive maintenance, leading high performing teams, and supporting guest satisfaction initiatives.
The Operations Manager champions WS Management's commitment to Outrageous Hospitality, core values, and the three P Philosophy:
People: Support and develop team members through effective leadership and coaching.
Planet: Promote sustainable and efficient operational practices
Profit: Protect hotel assets and optimize labor and operational expenses.
This position serves as a Manager-On-Duty and may act as the General Manager's representative when necessary.
Key responsibilities
Housekeeping Leadership & Quality Assurance
Oversee daily housekeeping operations, room readiness, inspections, and cleaning standards.
Ensure all guest rooms, public areas, and back-of-house spaces meet or exceed brand standards
Manage scheduling staffing levels, training, coaching, and performance management for Housekeeping team members.
Partner closely with Front Desk leadership to ensure room status accuracy and efficient room turnover.
Conduct regular quality inspections and implement corrective action plans when neccessary.
Maintenance & Asset Management
Lead preventative maintenance programs and ensure timely completion of work orders.
Maintain building systems including HVAC, plumbing, electrical, and life-safety equipment
Perform regular property inspections to identify maintenance, safety, and appearance concerns.
Coordinate vender services, repairs, and approval capital improvement projects
Protect hotel assets through proactive maintenance and repair planning
Safety, Compliance & Risk Mangement
Ensure compliance with OSHA regulations, company policies, and fire-life-safety standards
Oversee proper chemical handling, MSDS compliance, and equipment safety procedures,
Maintain accurate inspection records, logs, and compliance documentation
Respond professionally and effectively to emergencies and operational incidents
Promote a culture of workplace safety and accountability
Qualifications
Minimum 3 years of hotel operations, housekeeping, maintenance, or facilities management leadership experience
Proven experience leading and developing teams in a hospitality environment
Strong understanding of hotel operations, cleanliness standards, and preventative maintenance programs.
Working knowledge of HVAC, plumbing, electrical, and general building systems
Experience managing labor costs, departmental budgets, and inventory controls
Strong organizational, communication, and problem-solving skills
Proficiency with hotel property management systems and Microsoft Office applications
Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
This statement listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
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