Hotel General Manager/ Managing Director/ Hotel Algemene Bestuurder/ Bestuurende Direkteur (AN 130) Nouveau

Introduction / Inleiding

Our client is a well-established property development and management group. They specialise in strategic facilities management, commercial, residential, industrial and student accommodation projects, delivering innovative, sustainable and high-quality property solutions with extensive industry expertise.

LOCATION: Offices Based in Pretoria/Johannesburg

This Position will require you to work and travel between the companies Pretoria and Johannesburg premises

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Ons kliënt is 'n goed gevestigde eiendomsontwikkelings- en eiendomsbestuurgroep. Hulle spesialiseer in strategiese fasiliteitsbestuur, kommersiële, residensiële, industriële en studenteverblyfprojekte, en lewer innoverende, volhoubare en hoëgehalte-eiendomsoplossings met uitgebreide bedryfservaring.

LIGGING:Kantore gebaseer in Pretoria/Johannesburg

Hierdie pos vereis dat jy tussen die maatskappy se persele in Pretoria en Johannesburg sal werk en reis.

Key Responsibilities / Hoofverantwoordelikhede

• Develop and implement the operational strategy, ensuring consistent service delivery and operational excellence across the property portfolio.
• Lead and manage all property operations, including residence management, front office, resident services, security, cleaning, operational administration, quality assurance, and customer complaint resolution.
• Lead, coach, and develop Property Managers through performance management, site visits, succession planning, recruitment, and leadership development.
• Oversee the tenant living experience by driving resident engagement, customer service excellence, complaint resolution, and high levels of resident satisfaction and retention.
• Ensure annual operational readiness by preparing residences, teams, facilities, furniture, equipment, and compliance requirements for student occupation.
• Monitor operational performance through inspections, audits, dashboards, KPI reporting, resident feedback, and continuous improvement initiatives.
• Manage operational budgets, forecasts, expenditure, cost control, resource allocation, and efficiency initiatives to optimise financial performance.
• Ensure compliance with all stakeholder standards, while supporting risk management and operational compliance.
• Build and maintain strong relationships with all key stakeholders.
• Collaborate with cross-functional departments, including Facilities, Finance, HR, Procurement, IT,Tenant Life, and Marketing, to achieve organisational objectives.
• Drive the adoption of technology, process standardisation, automation, and best practices to improve operational efficiency and reporting.
• Prepare executive reports on operational performance, resident satisfaction, compliance, risks, budgets, and strategic improvement initiatives.

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• Ontwikkel en implementeer die operasionele strategie en verseker konsekwente dienslewering en operasionele uitnemendheid regoor die eiendomsportefeulje.
• Lei en bestuur alle eiendomsbedrywighede, insluitend verblyfbestuur, ontvangs, inwonerdienste, sekuriteit, skoonmaak, operasionele administrasie, gehalteversekering en die hantering van kliënteklagtes.
• Lei, mentor en ontwikkel Eiendomsbestuurders deur prestasiebestuur, terreinbesoeke, opvolgbeplanning, werwing en leierskapsontwikkeling.
• Hou toesig oor die huurder-woonervaring deur inwonerbetrokkenheid, uitstekende kliëntediens, klagtehantering en hoë vlakke van inwonerstevredenheid en -behoud te bevorder.
• Verseker jaarlikse operasionele gereedheid deur verblyf, spanne, fasiliteite, meubels, toerusting en voldoeningsvereistes vir studente-inwoning voor te berei.
• Monitor operasionele prestasie deur inspeksies, oudits, dashboards, KPI-verslagdoening, inwonerterugvoer en deurlopende verbeteringsinisiatiewe.
• Bestuur operasionele begrotings, voorspellings, uitgawes, kostebeheer, hulpbrontoewysing en doeltreffendheidsinisiatiewe om finansiële prestasie te optimaliseer.
• Verseker voldoening aan alle belanghebbende standaarde terwyl risikobestuur en operasionele nakoming ondersteun word.
• Bou en handhaaf sterk verhoudings met alle sleutelbelanghebbendes.
• Werk saam met kruisfunksionele afdelings, insluitend Fasiliteite, Finansies, Menslike Hulpbronne, Verkryging, IT, Tenant Life en Bemarking om organisatoriese doelwitte te bereik.
• Bevorder die gebruik van tegnologie, prosesstandaardisering, outomatisering en beste praktyke om operasionele doeltreffendheid en verslagdoening te verbeter.
• Stel uitvoerende verslae op oor operasionele prestasie, inwonerstevredenheid, nakoming, risiko's, begrotings en strategiese verbeteringsinisiatiewe.

Minimum Requirements / Minimum Vereiste

• Bachelor's Degree in Property Management, Business Management, Operations Management or a related discipline.
• Honours Degree or Postgraduate Qualification in Business, Property or Operations Management will be advantageous.
• MBA software proficiency will be advantageous.
• Professional registration with SAPOA, SAFMA or a recognised property management body will be advantageous.
• Minimum of 8–10 years' experience in property or operations management.
• At least 5 years in a senior leadership position.
• Proven experience managing a multi-site property portfolio.
• Experience in student accommodation, residential or commercial property management.
• Strong leadership and people management experience.
• Experience managing operational budgets and driving business performance.
• Knowledge of property management operations, student accommodation operations, customer service management, budgeting and financial management, contract and supplier management, business process improvement, risk management, performance management, strategic planning, property management technology platforms such as FG Nexus.
• Strong strategic leadership, decision-making, coaching, change management, and team development capabilities.
• Excellent operational planning, process improvement, quality management, analytical, and problem-solving skills.
• Sound financial acumen, budget management, commercial awareness, and resource optimisation abilities.
• Effective communication, stakeholder management, negotiation, conflict resolution, and relationship-building skills.
• Results-driven, customer-focused, ethical, accountable, resilient, innovative, highly organised, and able to perform effectively under pressure.

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• Baccalaureusgraad in Eiendomsbestuur, Besigheidsbestuur, Operasionele Bestuur of 'n verwante studierigting.

• 'n Honneursgraad of Nagraadse kwalifikasie in Besigheid, Eiendomsbestuur of Operasionele Bestuur sal voordelig wees.
• Vaardigheid in MBA-sagteware sal voordelig wees.
• Professionele registrasie by SAPOA, SAFMA of 'n erkende eiendomsbestuursliggaam sal voordelig wees.
• Minimum van 8–10 jaar ondervinding in eiendomsbestuur of operasionele bestuur.
• Ten minste 5 jaar ondervinding in 'n senior leierskapsposisie.
• Bewese ervaring in die bestuur van 'n multi-perseel eiendomsportefeulje.
• Ervaring in studenteverblyf, residensiële of kommersiële eiendomsbestuur.
• Sterk leierskap- en mensebestuurservaring.
• Ervaring in die bestuur van operasionele begrotings en die dryf van besigheidsprestasie.
• Kennis van eiendomsbestuursbedrywighede, studenteverblyfbedrywighede, kliëntediensbestuur, begrotings- en finansiële bestuur, kontrak- en verskafferbestuur, besigheidsprosesverbetering, risikobestuur, prestasiebestuur, strategiese beplanning, eiendomsbestuurstegnologieplatforms soos FG Nexus.
• Sterk strategiese leierskap, besluitneming, afrigting, veranderingsbestuur en spanontwikkelingsvermoëns.
• Uitstekende operasionele beplanning, prosesverbetering, gehaltebestuur, analitiese en probleemoplossingsvaardighede.
• Goeie finansiële insig, begrotingsbestuur, kommersiële bewustheid en hulpbronoptimaliseringsvermoë.
• Doeltreffende kommunikasie-, belanghebbendebestuur-, onderhandelings-, konflikhanterings- en verhoudingsbouvaardighede.
• Resultaatgedrewe, kliëntgerig, eties, aanspreeklik, veerkragtig, innoverend, hoogs georganiseerd en in staat om doeltreffend onder druk te werk.

Salary / Salaris

R95 000- R130 000 p/m

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