General Manager

General Manager – Luxury 5-Star Hotel in Milan Location: Milan, Italy Salary: Up to £170,000 + package We are seeking an exceptional General Manager to lead a prestigious luxury 5-star hotel in Milan, with a particularly strong focus on Food & Beverage, guest experience and commercial performance. This is a high-profile leadership opportunity for an experienced luxury hotelier who combines operational excellence with a genuine passion for F&B; and understands how exceptional restaurants, bars and guest experiences can become a defining part of a hotel's identity. Reporting to the senior leadership team, the General Manager will have overall responsibility for the hotel's operation, financial performance, people and guest experience. A significant part of the role will be focused on F&B; strategy and performance, ensuring the hotel's restaurants, bars, events and in-room dining are commercially successful, operationally excellent and positioned at the highest level of the Milan luxury market. Responsibilities – Lead the overall operation of the hotel, ensuring exceptional 5-star service and standards across all departments. – Develop and execute the hotel's commercial strategy, with particular emphasis on Food & Beverage revenue, profitability and positioning. – Drive the performance and evolution of the hotel's restaurants, bars, lounges, banqueting and events. – Work closely with the Executive Chef and F&B; leadership to create compelling concepts, menus and guest experiences. – Build a strong reputation for the hotel within Milan's luxury hospitality, restaurant and lifestyle scene. – Maximise profitability while maintaining uncompromising luxury standards. – Lead, inspire and develop a high-performing management team and wider hotel workforce. – Maintain a strong focus on guest satisfaction, service culture and luxury brand standards. – Develop relationships with key guests, VIPs, owners, partners and influential local stakeholders. – Oversee budgets, forecasting, P&L; performance, capital expenditure and operational planning. – Identify new commercial opportunities and ensure the hotel remains competitive within Milan's rapidly evolving luxury market. – Ensure compliance with all relevant Italian regulations and company policies. Requirements – Previous General Manager or Hotel Manager experience within luxury 5-star hospitality. – Strong operational and commercial leadership experience. – A demonstrable track record of delivering outstanding F&B; performance. – Deep understanding of luxury restaurants, bars, events and contemporary hospitality. – Strong financial and P&L; management skills. – Excellent leadership, communication and people-development abilities. – A sophisticated understanding of the luxury customer and international clientele. – Strong commercial awareness and an entrepreneurial mindset. – The ability to balance the demands of hotel operations with the creativity and pace of a high-profile F&B; business. – Experience in Italy or a strong understanding of the Italian luxury hospitality market would be highly advantageous. – Fluency in Italian and English.

Postuler sur le site partenaire