Revenue Manager

Description

ITC Hospitality Group is currently seeking a Revenue Manager to join its team. As a Revenue Manager, you will play a key role in driving revenue growth and maximising profitability across the group’s portfolio.

In this role, you will be responsible for developing and implementing pricing strategies, analysing market trends, and managing inventory to optimise occupancy and revenue performance. This includes monitoring demand patterns, competitor activity, and distribution channels, as well as adjusting rates and availability accordingly. You will work closely with the sales, reservations, and marketing teams to align strategies, support promotions, and ensure a cohesive commercial approach.

Additionally, you will be responsible for forecasting, reporting on key performance metrics, and identifying opportunities to improve revenue streams and operational efficiency. A strong analytical mindset, attention to detail, and the ability to make data-driven decisions will be essential in this role.

If you are a strategic, results-driven individual with a passion for hospitality and revenue optimisation, we would love to hear from you!

Job Purpose

The Revenue Manager is responsible for maximising total hotel revenue and profitability across all distribution channels at One Thibault Hotel. Working closely with the Sales & Marketing Director and the sales team, the incumbent will develop and execute revenue strategies that optimise occupancy, average daily rate (ADR), and RevPAR. The role demands a data-driven, commercially astute individual who thrives in a fast-paced, guest-centred environment in the heart of Cape Town's CBD.

Key Responsibilities

• Revenue Strategy & Pricing:
  • Develop and implement dynamic pricing strategies across all room categories and apartment types.
  • Monitor market conditions, competitor rates, and demand trends to adjust pricing in real time.
  • Set and review rate plans, restrictions, and availability across all OTAs (Booking.com, Expedia, etc.), Wikideals, Google Hotel Ads, and direct booking channels.
  • Prepare and maintain weekly, monthly, and annual revenue forecasts and budgets.
• Channel & Distribution Management
  • Manage all distribution channels including OTAs, GDS, the hotel website booking engine, and direct enquiries (phone, email, contact forms).
  • Ensure rate parity across all platforms and resolve any parity violations promptly.
  • Optimise listings on Google Business Profile, Google Hotel Ads booking forms, and metasearch platforms.
  • Oversee Wikideals and other promotional deal platforms, tracking performance and conversion.
• Data Analysis & Reporting
  • Analyse daily pick-up reports, booking pace, cancellation trends, and channel performance data.
  • Produce weekly and monthly revenue reports for senior management, including occupancy, ADR, RevPAR, and channel contribution.
  • Track all enquiry sources — direct calls, Google contact forms, Google booking forms, PCO business, conference leads, and corporate accounts — and measure conversion rates.
  • Identify revenue leakage and propose corrective action.
• Sales & Commercial Support
  • Support the sales team in pricing corporate accounts, group bookings, and MICE (PCO/conference) business.
  • Develop promotional packages and upsell strategies in collaboration with marketing.
  • Manage relationships with key OTA market managers and travel trade partners.
  • Participate in regular revenue management meetings and present recommendations to management.
• Systems & Technology
  • Maintain and optimise the Property Management System (PMS) and Channel Manager.
  • Ensure all booking platforms are correctly configured with accurate rates, inventory, and content.
  • Utilise revenue management software and reporting tools to generate actionable insights.

Qualifications & Experience

• Essential
  • Diploma or Degree in Hospitality Management, Business, Commerce, or a related field.
  • Minimum 3 years' experience in a revenue management or reservations management role within a hotel or aparthotel environment.
  • Proven track record of optimising RevPAR and ADR in a competitive market.
  • Strong proficiency in OTA extranets (Booking.com, Expedia), channel managers, and PMS platforms.
  • Advanced Microsoft Excel skills and comfort working with data sets and dashboards.
  • Solid understanding of South African hotel market dynamics and demand drivers, including CTICC events and Cape Town seasonality.
• Personal Competencies
  • Analytically minded with strong attention to detail and commercial acumen.
  • Excellent communication skills — able to present data clearly to non-financial stakeholders.
  • Self-motivated and able to work independently in a fast-paced environment.
  • Strong organisational skills with the ability to manage multiple priorities simultaneously.

A collaborative team player who builds positive working relationships across departments

Remuneration and Benefits

• Provident Fund and Medical Aid/Medical Insurance
• This highly competitive salary for this role is based on experience.
• Bi-weekly hybrid work option (remote work within two-week cycle, subject to operational requirements)
• Supportive and people-focused work environment

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