Brantford Golf & Country Club, General Manager/COO Nouveau

THE CLUB

Located alongside the Grand River in Brantford, Ontario, Brantford Golf & Country Club was founded in 1879 and is widely recognized as the fourth-oldest golf club in North America. The course has consistently ranked among Canada’s top golf courses and reflects the influence of Nicol and Stanley Thompson, together with subsequent improvements and investment.

The modern clubhouse, rebuilt in 2002, offers dining overlooking the fourth hole, the Grand River, and the surrounding conservation area. Its outdoor patio is a focal point of the summer dining experience. The Club also has a distinguished history of junior-golfer development and championship golf, with PGA and LPGA Tour members David Hearn and Alena Sharp having represented the Club.

The Club is considering the future use of its former curling space as part of a broader opportunity to expand year-round amenities, events, and engagement. The next General Manager / Chief Operating Officer (“GM/COO”) will help the Board and membership evaluate opportunities that strengthen member value while protecting the Club’s financial health and established golf experience.

POSITION SUMMARY
The GM/COO is the leader of the Club’s management team and is responsible for the overall performance of Brantford Golf & Country Club. Reporting to the Board of Directors through the President, the GM/COO translates the Board’s strategic direction into clear priorities, measurable goals, disciplined operations, and a consistently high-quality member and guest experience.

The GM/COO leads through the Club’s department heads, setting high standards, clarifying accountability, developing talent, and empowering managers to make effective decisions. The GM/COO will be a visible and approachable leader who builds positive relationships, communicates clearly across varied audiences, and fosters collaboration across departments.

A central priority will be to elevate the broader Club experience, particularly food and beverage, while protecting the Club’s strengths in golf operations and course conditions. The GM/COO will strengthen service quality and consistency, build a positive workplace culture, and ensure that the Club’s operations reflect the standards expected of a leading private club.

The GM/COO will also provide sound financial stewardship and guide long-term planning related to facilities, capital priorities, year-round engagement, member value, and the future use of the former curling space.

Responsibilities

• Lead the Club in accordance with the strategies, policies, and governance direction established with the Board of Directors.
• Translate strategic priorities into measurable operating goals and provide clear reporting on performance, risks, opportunities, and progress.
• Lead and develop the management team, establishing clear expectations and accountability while delegating appropriate authority to department leaders.
• Establish and reinforce consistent service standards, with particular focus on improving food and beverage and the broader clubhouse experience.
• Develop and manage operating and capital budgets, forecasts, financial controls, and long-range plans that protect the Club’s financial health.
• Support strong golf operations and course conditions while coordinating departments to deliver a cohesive member experience.
• Guide planning for facilities, year-round programming, membership value, and the future use of the former curling space.
• Maintain a visible and approachable presence and communicate effectively with members, employees, committees, the Board, and community partners.
• Foster a collaborative, respectful, and service-oriented workplace in which employees are supported, developed, and accountable for performance.

Direct Reports
Head Golf Professional, Grounds Superintendent, F&B Manager, Executive Chef, Controller, Events Coordinator, and Administrative Staff.
QUALIFICATIONSThe GM/COO will report to the Board of Directors through the President. Given the leadership role this individual will play in achieving the strategic and business objectives of Brantford Golf & Country Club, the successful candidate should possess the following core competencies, experience, and attributes:Leadership, Accountability and Team Development:

• A trustworthy, dependable, and dynamic leader who models expected behaviours, builds strong teams, and motivates others around shared priorities.
• Ability to set high standards, define clear expectations, hold employees accountable for performance, and address concerns constructively and promptly.
• Knowledge of effective employee performance management and development practices, including coaching, regular feedback, recognition, succession planning, and career development.
• Ability to assess managers’ capabilities, delegate appropriate authority, and empower department leaders to make effective independent decisions while maintaining accountability.
• Ability to build positive relationships and foster a collaborative environment in which departments work together toward a member experience.
• Commitment to fair and consistent treatment and to maintaining a safe, respectful, and compliant workplace.

Communication and Emotional Intelligence:

• Excellent written, verbal, presentation, and interpersonal communication skills across a variety of situations and audiences.
• Ability to adapt communication and leadership style to individual needs, circumstances, and new information.
• Ability to articulate ideas persuasively, listen carefully, and build trust with members, employees, committees, and the Board.
• Skilled in navigating difficult conversations, interpersonal challenges, and conflict with fairness, diplomacy, and ethical judgment.
• Demonstrates self-awareness and recognizes the impact of personal leadership style and behaviour on others.
• Ability to remain composed and exercise sound judgment in challenging or high-pressure situations.
• Demonstrates empathy and an ability to understand and consider the perspectives of others while maintaining appropriate standards and processes.

Member Experience and Service Leadership

• Thorough knowledge of service standards and best practices within high-quality private clubs and hospitality environments.
• Ability to establish and reinforce a culture of service excellence among employees and ensure consistent standards across all member and guest touchpoints.
• Skilled in creating a service-oriented environment focused on the needs of members and guests, with particular attention to food and beverage and clubhouse operations.
• Ability to identify and implement opportunities to improve the member and guest experience, increase engagement, and strengthen the overall value of membership.
• A visible and approachable leadership style that builds trusted relationships and fosters a genuine sense of belonging among members and employees.
• Ability to create an environment where different perspectives, backgrounds, abilities, and working styles are respected and valued.

Financial, Strategic and Governance Acumen

• Skilled in developing and managing realistic operating and capital budgets aligned with the Club’s strategic priorities.
• Knowledge of cash-flow management, financial reporting, budgeting, and forecasting.
• Ability to interpret financial information, explain performance and variances clearly, and support sound decision-making.
• Ability to establish appropriate financial controls and promote accountability.
• Ability to work effectively within a member-owned private-club governance model and maintain appropriate boundaries among the Board, committees, and management.
• Ability to navigate conflict and support fair, ethical, and informed decision-making.
• Skilled in communicating clearly and concisely on Club operations and governance matters.
• Ability to translate strategic priorities into measurable goals and initiatives, establish meaningful performance indicators, and monitor progress.
• Ability to balance immediate operating requirements with longer-term membership, facility, capital, and financial objectives.

Education:Post-secondary degree in business, hospitality, professional golf management, or a related field is preferred; an equivalent combination of education and senior leadership experience will be considered.
Experience and Accreditation:

• Progressive senior leadership experience in a private club, hospitality, golf, or similarly complex service environment. CCM designation is an asset.
• Demonstrated success leading department heads and multidisciplinary teams through accountability, delegation, coaching and development.
• Strong hospitality and food and beverage experience, including improving service quality, consistency, workplace culture, and financial performance.
• Proven experience developing and managing budgets, forecasts, business plans, financial controls, and capital priorities.
• Experience reporting to and partnering with a Board of Directors within a clear governance framework.
• A record of improving the member or guest experience while maintaining operational and financial discipline.

COMPENSATIONThe Club will offer an attractive year-round compensation package, commensurate with experience, including a competitive base salary, bonus, full benefits, and allowances for education, clothing, and food. The base salary will exceed the threshold disclosure amount set out in the Pay Transparency Act, Ontario (2026). The search process will be compliant with the Act.

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