Director of Sales & Marketing

Description

About us

As the world’s largest family of luxury hotels, InterContinental brings the world closer through genuine hospitality, international expertise and a deep appreciation of local culture. We create thoughtful, inspiring experiences for guests seeking a richer perspective on the places they visit.

Set in the heart of Auckland’s waterfront, InterContinental Auckland reflects the energy and character of a city shaped by its harbour, culture and people. From refined stays and exceptional dining at Advieh Restaurant & Bar to memorable meetings and celebrations, we offer guests a distinctive way to experience the city.

We are looking for an accomplished, commercially astute Director of Sales & Marketing to lead our commercial function. Reporting to the General Manager, you’ll shape the hotel’s market position, drive sustainable growth and lead a high-performing team across Sales, Marketing, Revenue Management and Distribution.

This is an opportunity to make a lasting mark on a distinctive luxury hotel as it continues to grow its presence in Auckland. You’ll bring together commercial insight, creativity and meaningful relationships to connect the hotel with guests, clients and partners locally and around the world.

With a focus on commercial excellence, innovation and relationship-led selling, you’ll champion InterContinental Auckland as a leading destination for luxury stays, exceptional dining and Incredible Occasions.

Explore your journey ahead

• Set the commercial direction: Develop and deliver an integrated sales and marketing strategy that supports the hotel’s business plan, market position and long-term growth.
• Grow revenue and market share: Lead commercial activity across Corporate, Leisure, Luxury, MICE, Incentive and other priority segments, turning market opportunities into profitable business.
• Lead and develop the team: Coach and inspire the Sales and Marketing team, setting clear priorities and building a culture of collaboration, accountability and continuous improvement.
• Strengthen our market presence: Champion the hotel’s luxury positioning through compelling sales propositions, integrated marketing, digital, social media, public relations and brand activity.
• Build valuable partnerships: Develop lasting relationships with key accounts, luxury travel partners, consortia, event organisers, tourism organisations and other industry stakeholders.
• Connect strategy with performance: Partner with Revenue Management and hotel leaders on pricing, segmentation, distribution, forecasting and demand generation to maximise total hotel revenue and profitability.
• Turn insight into action: Use market trends, competitor performance and customer insights to guide decisions, identify new opportunities and improve commercial effectiveness.
• Represent the business: Share clear performance updates and strategic recommendations with the General Manager, ownership and stakeholders, while building strong relationships across the hotel.
• Champion responsible business: Bring sustainability and community engagement into our commercial approach and strengthen our connections across Auckland’s business and tourism communities.

What we need from you

• Luxury hotel leadership: At least four years’ experience in hotel sales and marketing, including a proven record in a senior commercial leadership role within a luxury or upscale hospitality setting.
• Relevant qualifications and experience: A bachelor’s degree in Business, Marketing, Hospitality or a related field, or an equivalent combination of relevant education and professional experience.
• Commercial and financial capability: Strong knowledge of hotel performance, revenue management, segmentation, pricing, distribution, budgets and forecasting, with the ability to turn results into practical action.
• Broad sales and marketing expertise: Experience spanning business development, luxury leisure, corporate, MICE, brand positioning and digital marketing, and the ability to bring these disciplines together in a clear strategy.
• People leadership: A track record of building high-performing teams through clear expectations, trust, collaboration and accountability.
• Market knowledge: An understanding of Auckland’s hotel market, New Zealand’s hospitality and tourism landscape, and the local and international partners who influence demand.
• Relationship and influencing skills: Excellent communication, negotiation and stakeholder skills, with the confidence to present and build trust with clients, partners, senior leaders and ownership.
• Strategic thinking and delivery: Strong analytical judgement and a results-focused approach, with the ability to set priorities, manage opportunities and risks, and deliver measurable outcomes.
• Systems capability: Confidence using hotel sales and revenue systems, CRM platforms, digital marketing tools, business intelligence and Microsoft Office.
• Professional English: Strong written and spoken English, with the ability to communicate, present and negotiate effectively.

Above all, you’ll be an inspiring and commercially driven leader who combines strategic thinking with a hands-on approach. You’ll be excited by Auckland’s evolving luxury hotel market and passionate about helping a talented team deliver exceptional results.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

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