Director, People & Culture, North & Central America – Raffles and Fairmont Hotels & Resorts

Job Description

This generalist role provides operational Talent & Culture support across the region, assisting with the execution of company and brand strategic initiatives, processes, ensuring smooth operations, compliance with regulations, and delivery of Talent & Culture services.

Primary Job Functions:

• Lead and support daily office and P&C initiatives within the New York City office
• Support the Corporate Director, P&C with onboarding and offboarding of new colleague within the office
• Ensuring compliance with state laws are adhered to within the office P&C practices and policies
• Support the development and execution of P&C operational initiatives such as policy development, compliance, and annual people and culture programs
• Provide guidance and direction to Hotel Talent & Culture Directors as it relates to programming/policies/procedures/compliance and employee relations.
• Oversee the effective execution and completion of hotel Employee Engagement Action Plans, hosting monthly update calls with property GMs and Directors, T&C to review progress
• Manage Taskworld platform for hotel openings, assisting GM and Regional Director, T&C with the recruitment of key leadership roles in the absence of Director, T&C.
• Provide guidance to field GMs and Directors, T&C on annual performance review, goal setting and talent review, ensuring 100% the completion
• Manage HR Metrics, reviewing for trends, red-flags, areas of concern, investigating rot cause, and working with VP, Talent & Culture and Regional Director, Talent & culture to develop initiatives to improve

• Lead P&C field reviews, implement action plans where needed and ensure completion of action plans to improve the health of the P&C function

• Onboard new Directors, People & Culture
• Support VP People & Culture with the onboarding of new General Manager, inclusive of system set-up, profile creation, training and goal setting alongside their VP Operations
• Participate in P&C workgroups established for global initiatives
• Stay abreast of employment legislation across region, educating field as required and identifying where new SOP’s may be require
• Assist with labour relation planning, data collection, collective bargaining costings and action planning
• Liaise with Director, Benefits as it relates to benefit concerns across region and participate in property T&C Annual Benefit planning and quarterly benefit utilization calls

• Conducting investigations as required

Conducting T&C reviews at properties and developing action plans

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