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OVERVIEW/BASIC FUNCTION:
Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties in their absence.
RESPONSIBILITIES:
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Ensure that standards are maintained at a superior level daily.
* Oversee and direct Food and Beverage, Rooms Division, Engineering, and Spa departments.
* Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.
* Interface with ownership representatives in the execution of corporate goals.
* Responsible for establishing and maintaining hotel standards in order to achieve and maintain the luxury hotel status.
* As a member of the executive team, work closely with other team members in achieving hotel’s goals and objectives.
* Establish annual objectives for Department Heads reporting to him or her.
* Interact in courteous and professional manner with all guests, staff and community members.
* Respond in courteous, professional and rapid manner in order to resolve all guest and Associate difficulties.
* Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
* Supervise, direct, coordinate, influence and persuade Associate in order to maintain service standards of hotel.
* Interact with leaders, Associates and guests in completing assignments, resolving staff and guest complaints.
* Prepare and monitor a five-year capital plan to ensure that the hotel/resort is appropriately positioned in the market and that Rosewood standards are maintained.
* Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
* Maintain safety and cleanliness of work area.
* All other duties as required.
Offre executive hospitality à vérifier avant publication.
Resort Manager