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Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met.
Key Responsibilities
- Manage and coordinate work of process managers work under the GM.
- Devise and plan of company policies and discuss them with the top management for final approval.
- Develop guidelines of operation for certain processes, which are directly under his authority.
- Devise and set up an annual budget and fiscal plan, and present it before the board of the company.
- Prepare elaborate reports of the functioning of all the departments under his authority, and submit reports to the top management for performance review.
- Important part in recruiting and training the managers under him.
- Manage the overall lodging arrangements of the hotel.
- Initiate activities for improving customer satisfaction.
- Ensure that the overall quality standard of the hotel is maintained according to LQA and company standards.
- Hire and manage a management team.
- Overall management of hotel staff.
- Budgeting and financial management.
- Create and enforce business objectives and goals.
- Manage projects and renovations, management of emergencies and other major issues involving guests, employees, or the facility.
- Public relations with the media, local governments.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world’s most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities – complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Kempinski Hotel Suzhou
